The latest statistics and claims information
Read our latest protection claims statistics report and infographic to find out more about our claims process.
We’ve broken our claims statistics down by product, customer profile and top reasons for claims, to support your conversations and reaffirm the importance of having the right protection in place should the worst happen.
We've also provided you with the tools and advice regarding the reasons why claims are rejected and the importance of Confirm Your Details (CYD) to ensure all your clients stand the very best chance of having their claim paid.
*Life and Over 50s Life Insurance
Key claims documents
Help us pay more claims
How to make sure your client has the best chance of having their claim accepted.
A full breakdown of our latest data including claims by product, condition, region and age.
Claims statistics infographic
Our latest claims product data in an at-a-glance format.
Meet the people behind the numbers
Watch Pete's story to hear how his policy has supported him and his family following diagnosis of a rare form of cancer.
In 2021 we paid out over £797 million in protection claims supporting 16,890 customers but our claims statistics are more than just numbers to us.
See the impact and real-life value of a protection policy with claims customer stories.
How to make a claim
We’re signed up to the Protection Distributors Group' (PDG) Claim Charter, reinforcing our dedication to delivering the highest standards to customers throughout their claim experience.
We have over 60 Samaritans-trained claims assessors, so every claim is handled with compassion. Your client’s case will be dealt with by the same assessor throughout, if possible. Clients can also nominate someone to act on their behalf – we’ll need written permission for this. Read more about our typical claims process and timings.
Making a life insurance or critical illness cover claim
Making an income protection claim
Claiming on optional benefits
How to claim on added value services or optional benefits your client has added to their protection policy.
Rehabilitation Support Service
Life insurance claims
0800 137 101
Critical illness cover, terminal illness cover or Waiver of Premium claims
0800 068 0789
Income protection claims
0800 027 9830