Service updates
Important information for advisers
Get the latest regulatory updates and product and service information, relevant to your business.
Regulatory updates
Product Governance, Fair Value (PS21/5) and Consumer Duty
Legal and General is committed to providing products that meet our customers' needs and offer fair value. We have built a customer centric approach to product development with robust governance processes to ensure we meet customer needs and regulatory requirements as a manufacturer of insurance products.
As part of your own fair value assessment, if you have any changes to your fees and charges, we want to make it easy for you to inform us, so here are three options.
- Contact our Commercial Intelligence team at commercial.intelligence@landg.com
- Fill in our standard form. This form will require full details which you may of provided before.
- Or, speak to your dedicated BDM
Updates to our products and services
August 2023 help with using our webchat service
A one-pager about our webchat offering to help you get the most out of the service.
Useful information
February 2024 New Business - turnaround times explained
Get to know how long it takes for our different departments to review and approve your policy applications, so you can keep your client up to date.
June 2022 Cyber Security Guidance
Whether you store or process Legal & General data or not, it is important that you follow basic cyber security controls in order to protect your business from key risks and threats such as ransomware and data leakage. The attached document is designed to help you think about security and apply the most appropriate controls for your own organisation.
