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Care Concierge

Provided by Legal & General Care Service 

Care Concierge is a free service which gives your clients access to confidential telephone guidance to help them understand, find and fund the care and support available to adults that is most suitable to their needs.

Our team have extensive knowledge in the care industry and are entirely impartial. Whether your clients have an immediate need for care, are doing some research or would just like an informal chat, our care experts are there to support. 

Do you provide care funding advice?

If your client comes to Legal & General Care Concierge for information on care options for themselves or a loved one, we will direct them back to you for any regulated advice that we feel they might benefit from.

Why Care Concierge

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Access to experts in adult social care

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Available to the policyholder, their partner, children and parents

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Tailored 1:1 impartial guidance

Key details on Care Concierge

Our knowledgeable care experts make Care Concierge the go to hub for questions about care and support.

Confidential 1:1 telephone care concierge services staffed by our care experts and free digital care platform, providing calculators, information and guidance on topics such as making decisions, types of care, finding care and paying for care.

 

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Confidential 1:1 telephone support

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Identify eligibility for state care funding support

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Help to find specialist care funding advisers

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Online tools and resources

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Benefit entitlement check

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Tailored care plan + relevant care guides and information on other services

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Finding care home and home care services

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Understanding Power of Attorney

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Discuss home adaptations / home help options

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Explore entitlement to NHS funding

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Explore funding options for home care & adaptions

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A named care expert through their journey

Care Concierge explained

Care Concierge gives your clients access to a free confidential telephone guidance service to help them understand, find and fund the care and support available to adults that is most suitable to their needs. This video helps explain the free service offered to your clients.

Care Concierge explained

Testimonials

Listen and read about customer's experiences who already make use of this service.

Care Concierge explained

Hear from people who've used the service / 12 Feb 2024 / 01:27

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Care Concierge Customer Testimonial / 18 Sep 2023 /

Contact the care experts

Which type of policy does your client have?

If your client wants to speak to one of our team, call us on: 

Freephone 0800 196 7817

Monday to Friday, 9am-5pm 

All calls to this number are free. Please note, calls may be recorded and monitored. Your client’s personal data will be treated in line with Data Protection legislation and our Privacy Notice which can be found on our privacy notice

pdf - 437.49 KB

Download customer guide

If your client wants to speak to one of our team, call us on: 

Freephone 0800 060 8721

Monday to Friday, 9am-5pm 

All calls to this number are free. Please note, calls may be recorded and monitored. Your client’s personal data will be treated in line with Data Protection legislation and our Privacy Notice which can be found on our privacy notice

pdf - 438.13 KB

Download customer guide

If your client wants to speak to one of our team, call us on: 

Freephone 0800 098 4057

Monday to Friday, 9am-5pm 

All calls to this number are free. Please note, calls may be recorded and monitored. Your client’s personal data will be treated in line with Data Protection legislation and our Privacy notice which can be found on our privacy notice

pdf - 437.3 KB

Download customer guide

5-minute webinar

Hear from our Care Concierge Business Manager on how your clients can make the most out of the free service.

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Terms & Conditions

It’s your client’s responsibility to choose a suitable care provider. We are not responsible for providing any care or assessing clinical needs. We do not guarantee any specific care provider’s information or service. Your client should not engage with any care provider if they have any doubts or concerns about them. We are not part of any contract between your client and their care provider. 

Care Concierge is offered to all Annuity and Later Life Mortgage customers. Care Concierge is only offered to Protection customers who have a protection policy taken out from the 20th of July 2023.