Care Concierge
Provided by Legal & General Care Service
Care Concierge is a free service which gives your clients access to a confidential telephone advisory service to help them understand, find and fund later life care most suitable to their needs.
Our team have extensive knowledge in the care industry and are entirely impartial. Whether your clients have an immediate need for care, are doing some research or would just like an informal chat, our care experts are there to support.
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Do you provide care funding advice?
If your client comes to Legal & General Care Concierge for information on later life care options for themselves or a loved one, we will direct them back to you for any regulated advice that we feel they might benefit from.
Why Care Concierge
Access to experts in later life care
Available to the policyholder, their partner, children and parents
Tailored 1:1 impartial guidance
Key details on Care Concierge
Our knowledgeable care experts make Care Concierge the go to hub for questions about later life.
Confidential 1:1 telephone care concierge services staffed by our care experts and free digital care platform, providing calculators, information and guidance on topics such as making decisions, types of care, finding care and paying for care.
Confidential 1:1 telephone support
Identify eligibility for state care funding support
Help to find specialist care funding advisers
Online tools and resources
Benefit entitlement check
Tailored care plan + relevant care guides and information on other services
Finding care home and home care services
Understanding Power of Attorney
Discuss home adaptations / home help options
Explore entitlement to NHS funding
Explore funding options for home care & adaptions
A named care expert through their journey
Care Concierge explained
Care Concierge gives your clients access to a free confidential telephone advisory service to help them understand, find and fund later life care most suitable to their needs. This video helps explain the free service offered to your clients.
Testimonials
Listen and read about customer's experiences who already make use of this service.
Hear from people who've used the service / 12 Feb 2024 / 01:27
Care Concierge Customer Testimonial / 18 Sep 2023 /
Contact the care experts
Which type of policy does your client have?
If your client wants to speak to one of our team, call us on:
Freephone 0800 196 7817
Monday to Friday, 9am-5pm
All calls to this number are free. Please note, calls may be recorded and monitored. Your client’s personal data will be treated in line with Data Protection legislation and our Privacy Policy which can be found on our privacy policy.
If your client wants to speak to one of our team, call us on:
Freephone 0800 060 8721
Monday to Friday, 9am-5pm
All calls to this number are free. Please note, calls may be recorded and monitored. Your client’s personal data will be treated in line with Data Protection legislation and our Privacy Policy which can be found on our privacy policy.
If your client wants to speak to one of our team, call us on:
Freephone 0800 098 4057
Monday to Friday, 9am-5pm
All calls to this number are free. Please note, calls may be recorded and monitored. Your client’s personal data will be treated in line with Data Protection legislation and our Privacy Policy which can be found on our privacy policy.
More from Legal & General
Terms & Conditions
It’s your client’s responsibility to choose a suitable care provider. We are not responsible for providing any care or assessing clinical needs. We do not guarantee any specific care provider’s information or service. Your client should not engage with any care provider if they have any doubts or concerns about them. We are not part of any contract between your client and their care provider.
Care Concierge is offered to all Annuity and Later Life Mortgage customers. Care Concierge is only offered to Protection customers who have a protection policy taken out from the 20th of July 2023.