Case studies

Find out how Steve’s Critical Illness policy supported him and his family after suffering from a heart attack.

Jack was diagnosed with a Meningioma (benign brain tumour) in March 2022. Find out how Jack's policy helped support him and his family during this time.

You can also read about how Neil from our claims team handled Jack's case PDF size: 456KB.

Barry explains how a pay-out on his critical illness policy allowed him and his family to focus on what's important following a Subarachnoid brain haemorrhage.

You can also read about how Brett from our claims team handled Barry's case PDF size 655KB.

Find out how Pete’s policy supported him and his family following the diagnosis of a rare form of cancer.

Dave explains how a pay out on his critical illness cover policy eased the pressure of his prostate cancer diagnosis.

Siobhan explains how a pay-out from her and her husband’s Critical Illness Cover policy supported their family though their son, Nathan's, leukaemia diagnosis.

Nathan, Siobhan and Lee are real people, and their story has been created for illustrative purposes.

Natalie describes how her claim and Wellbeing Support helped her through her breast cancer diagnosis.

Natalie is a real person, and their story has been created for illustrative purposes.

Find out how Wellbeing Support helped Naomi with her mental health.

Naomi is a real person, and their story has been created for illustrative purposes.

Aisha explains how Wellbeing Support helped her through debt and money worries.  

Aisha is a real person, and their story has been created for illustrative purposes.

John shares how Wellbeing Support helped him with his chronic condition.

John is a real person, and their story has been created for illustrative purposes.

Liam describes how claiming on a Multiple Sclerosis diagnosis aged 29 helped support his growing family.

Avril was diagnosed with antiphospholipid syndrome (APS) not long after she had taken out a Family and Personal Income Plan with Critical Illness Cover.

Heidi’s shares her experience of not having a protection policy in place when she was diagnosed with terminal cancer.

When Chris passed away, his life insurance pay out helped take care of his wife Kay and daughter Ellie.

When Kelly Ladbrooke was diagnosed with Leukaemia, the advice she received from her broker, Neil Bohan, meant her family could care for her and not worry about paying the bills.

See our claims payment record and find out how to make a claim.

Download customer-friendly materials to support client conversations.

Our latest campaigns and thought leadership articles.