Adviser protection contacts
Ask us for help and advice
Our protection teams for advisers are on-hand when you need to ask us about a product, service, application or technical issue.
Virtual Assistant
The Virtual Assistant is available 24/7 and can be accessed anywhere on the Adviser Protection website and OLP Connect.
Live chat
Get help with new and existing protection policies from our support teams. You will need to log in to Agent Hub to use this feature.
Live chat is available Monday to Friday 9am - 5pm.
How-to videos
Do you have a technical issue or unsure how some of our systems work?
Our how-to videos could help.
Support from Application to Completion from your Partner First Team
Your go-to team for getting cases live and keeping them on track.
From application support to underwriting updates, our dedicated service team is here to help with:
- Case updates
- New and existing business enquiries
- Medicals and underwriting follow-ups
- Getting new policies on risk
Simple, responsive support - so you can focus on your clients.
Pre-Sale & Underwriting Support
Expert Guidance, Before You Apply
When you need help navigating underwriting requirements or want to sense-check a case before submission, our expert teams are here to support you. We’ll help you find the best route forward—quickly and clearly.
| Pre-Sale Underwriting | Telephone | 0370 333 3699 |
| Get help with any pre-sale underwriting queries. | mutal@landg.com | |
| Opening Hours |
Monday to Thursday: 9am - 5pm Friday: 9am - 4pm |
|
| Telemedical interviewing | Telephone | 0800 197 3374 |
| Details for when we need to speak to your client about a medical condition they’ve disclosed on their application. For client use only. | Opening hours |
Monday to Friday 9am - 6pm |
| High-value protection | Telephone | 0370 010 4080 |
| Our bespoke underwriting service supports you with cases where your client’s application requires a large sum assured. | priority.protection@landg.com | |
| Opening hours |
Monday to Friday 9am - 6pm |
Sales, Relationship & Growth Support
Grow Your Business with Expert Support
Our Business Development Managers and sales teams are here to help you deepen client relationships and grow your business.
Agency, IT & Operational Support
From agency setup to IT troubleshooting, we’re here to keep your business running smoothly.
Dedicated Optimisation Team
Delivering change to improve your experience. Get in touch with your ideas and feedback to transform the way we work together.
| intermediaryoptimisation@landg.com |
IT Support
Get help with any IT issues, such as error messages or problems with secure email.
| Telephone | 0345 076 3009 |
| Opening hours |
Monday to Friday 9am to 5pm |
Registrations Team
Get help with registering or with logging into our online services. Please note we can’t provide agency numbers.
| Telephone | 0370 050 0274 |
| Please use this for assistance in registering for online access, or queries relating to your online system access: advisercentre@landg.com | |
| Opening hours |
Monday to Friday 9am to 5pm |
We help you and your clients navigate claims with clarity and care - from first contact to resolution.
Claims
Life insurance claims contact details for you or a solicitor acting on behalf of your client, as well as contact details that your clients can use.
| Adviser telephone | 01273 374 665 |
| Customer telephone |
0800 137 101 |
| Address |
Legal & General Assurance Society Limited Claims Department City Park The Droveway Hove BN3 7PY |
| Opening hours |
Monday to Friday 9am-5:30pm |
Critical illness cover claims contact details for you or a solicitor acting on behalf of your client, as well as contact details that your clients can use.
| Adviser telephone | 01273 374 414 |
| Customer telephone |
0800 068 0789 |
| Address |
Legal & General Assurance Society Limited Claims Department City Park The Droveway Hove BN3 7PY |
| Opening hours |
Monday to Friday 9am-5:30pm |
Adviser contact details.
| Telephone |
0800 027 9830 |
| Address |
Legal & General Assurance Society Limited Claims Department City Park The Droveway Hove BN3 7PY |
| Opening hours |
Monday to Friday 9am-5:30pm |
Let’s Get You the Right Answer
Use our virtual assistant or live chat to get quick answers to common queries.
Protecting personal data
We’re committed to protecting both your information and your client’s data. Our best practice guide gives you some hints and tips about how to manage passwords and your access.
Please don’t include any personal, financial or customer details when emailing or writing to us, as these are not secure methods of supplying information to us.
Call charges may vary. We may monitor or record calls.