Contact the Protection team

COVID-19 Update

As a business, our purpose has always been to offer services and products that support you when you need it most. This, together with the safety of our staff, remains our primary focus during this difficult time. We are ensuring that Agent hub and OLPC have all the most up to date information for you. This will be the best and quickest way for you to find any information you need. If you can’t find the answer to your question here, then our phone lines are open but we would like to apologise that there may be a longer wait time than we would usually expect due to the impact of Covid-19.

We have now re-opened our telephone lines Monday – Friday 9am to 5pm (0370 333 3699*). We are also able to support our customers via email MUTAL@landg.com

*We are experiencing longer wait times throughout the day due to the impact of COVID-19. We thank you in advance for your patience.

Find out more about what you can do to self-service view our full our guide:

Self Serve Guide 

We also have lots of information & tools, including short videos, about the case tracking functions in our agent hub:

Agent hub   

 

Get in touch with our Protection team

Use our Live chat functionality

Chat online with our new and existing business support teams for queries regarding protection policies.

To access Live chat simply log into OLP connect a select 'Live chat' on the right hand side of your screen.

Access Live chat via OLP Connect

Live chat is available Monday – Friday, 08:00 - 17:00.


Our team are just a phone call away:

  • On hand to discuss new ideas and campaigns.
  • To provide technical help on our protection products and 'e' submission options to support you and your business.
  • With the help of our online support tool they are able to see your screens and assist you directly online as if they were sitting right next to you.
  • We may record and monitor calls.
     

Find the contact for your region:

PDF file: Insurance Sales Team Contact Details PDF size: 282KB  

Service team:


Your usual Protection Services team can be reached on the usual number to help with your service queries.

For help with other service enquiries or ordering sales material, please contact your usual Legal & General Service Team.

 Protection   Telephone Number    Email Address/ Fax    Address  
Who is my dedicated service team?
Give us a call and we'll let you know
0345 270 7010
9.00am to 5.00pm
Monday to Friday     
  Legal & General Assurance Society Limited
Knox Court
2 Fitzalan Road
Cardiff
CF24 0TL
Protection Sales Team 0345 273 0010
Open 9.00am to 5.00pm
Monday to Friday
  Legal & General Assurance Society Limited
Knox Court
2 Fitzalan Road
Cardiff
CF24 0TL
Adviser centre and online
Protection registration
0370 050 0274
Open 9.00am to 5.00pm
Monday to Friday
  Legal & General Assurance Society Limited
Knox Court
2 Fitzalan Road
Cardiff
CF24 0TL
Priority Protection Team 0370 055 1242
Open 9.00am to 5.00pm
Monday to Friday

priority.protection@landg.com

Fax number 0345 070 6501

 
Get advice regarding Trusts Customer Services 0370 010 4080
Open 9.00am to 5.00pm
Monday to Friday
protection.customertrusts@landg.com Legal & General Assurance Society Limited
Trust Team
City Park, The Droveway
Hove, BN3 7PY

Our teams are here to help, be that a pre-sales enquiry or being on hand to help your client or their families through the claims process with professionalism and compassion.

Underwriting & Claims   Phone Number  Email  
Medical Underwriting Technical Advice (Pre-sales enquiries) 0370 333 3699
Open 9.00am to 5.00pm Monday to Friday

 mutal@landg.com   
Telemedical Interviewing (TMI)
(Client number only)
0800 197 3374
Open 9.00am to 6.30pm Monday to Thursday
and 9.00am to 6.00pm Friday
 
Claims Contact Details    Phone Number                  Email      Address                  
Critical Illness Claims       

0800 068 0789
(for customers)

01273 374 414
(for advisers or solicitors acting on behalf of a client)

Open 9.00am to 5.30pm Monday to Friday

health.claims@landg.com Legal & General Assurance Society Limited
Claims Department
City Park
The Droveway
Hove
BN3 7PY
Income Protection (IPB),
Mortgage Payment Insurance (MPI) and
Waiver of Premium Claims
0800 027 9830
Open 9.00am to 5.30pm Monday to Friday
  Legal & General Assurance Society Limited
Claims Department
City Park
The Droveway
Hove
BN3 7PY
Life Cover and Terminal Illness Claims

0800 137 101
(for customers)

01273 374 665
(for advisers or solicitors acting on behalf of a client)

Open 9.00am to 5.30pm Monday to Friday

life.claims@landg.com Legal & General Assurance Society Limited
Claims Department
City Park
The Droveway
Hove
BN3 7PY

When sending us emails or Fax you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.

Call charges may vary. We may record and monitor calls.