Every client has a story

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Being made redundant,

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it happens,

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it happens to so many people.

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As I was getting to the stage and thinking,

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where do I turn?

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Every month you're spending more of

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what little money you have got there.

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One conversation can tell you a lot about someone,

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but it's never the whole story.

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I'm Emily and I work for Alan G and every

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day I speak to the customers on the phone,

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hearing about their lives,

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what they're going through and what they're hoping for,

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but it's only a snapshot.

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From my mental health point of view,

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it's made a huge impact,

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a huge impact.

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It's just made me feel that I love my house again.

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It's taken a weight off your mind,

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really,

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as to how are we going to afford to get this done.

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In this series,

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I'll be meeting some of them in person to hear what matters to them

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and understand the role their advisor played along the way,

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because every client has a story.

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You work all your life.

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You've got to be happy.

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Yeah.

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You can't be unhappy.