You should get the recognition you deserve – that’s why we’re inviting you to take centre stage, by nominating yourself for an Outstanding Customer Outcome award.

The awards in 2023 will mark our twelfth year of celebrating advisers like you, who have gone above and beyond to help their clients.

All BQA nominees are shortlisted based on exceptional performances and statistics. There are 12 awards in total, and our Outstanding Customer Outcome award will recognise the firms that have delivered an excellent end-to-end customer experience.

Could we be handing you the winner's trophy?

Enter Business Quality Awards

2022 Highlights

Business Quality Awards Highlights video

Our 2022 winners

See who was handed the winner’s trophy for exceptional business outcomes.

Awards categories

Outstanding Performance Award

Awarded to businesses who consistently achieve low ‘Cancel from outset’ and ‘Lapses’ rates.

Best Reinstatement Performance Award

Awarded to businesses with the best reinstatement rate using our electronic early warning system - ensuring their clients maintain life cover.

Best Customer Retention Performance Award

Awarded to businesses who’ve had a significant improvement in their retention performance (based on lower ‘cancel from outset’ and ‘lapses’ versus the same period last year).

Special Recognition

Awarded to a business or individual, nominated by their relationship manager, who has demonstrated exceptional business quality behaviours, activity, direction or performance.

Customer Excellence Award – (Firms) and (Networks)

Awarded to the best performing businesses (based on ‘not proceeding with’, ‘cancelled from outset’, ‘lapses’, ‘check your details’ and ‘non-disclosure’).

Protection Written in Trust

Awarded to the business with the highest percentage of their protection sales written into trust, over a 12-month period.

Data Precision

Awarded to businesses that get the most application details correct from the start (based on the lowest 'check your details' amends, ‘nondisclosure' rates and a low ‘complaint’ score).

Strategic Partner Quality Performance

Awarded to a strategic partner, nominated by their relationship manager, who has demonstrated exceptional business quality behaviours, activity, direction or performance

Best Supporting Account Manager

Awarded to a relationship manager who has demonstrated outstanding commitment to the Data Quality Programme.

Outstanding Customer Outcome Award (1-10 employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their clients in the last 12 months

Outstanding Customer Outcome Award (11-50 employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their clients in the last 12 months

Outstanding Customer Outcome Award (51+ employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their clients in the last 12 months

Enter the 2023 Business Quality Awards

Our Business Quality Awards are back - and entries are open from November 8 to December 20, 2022. Start preparing now with our guide on how you can win a BQA.

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