Every year, we host our Business Quality Awards to celebrate outstanding customer outcomes in protection. We value that you’re always there for your clients, working hard to deliver the products and protection that best suits client’s needs. These awards champion and recognise the hard work of advisers.

2022 Highlights

Business Quality Awards Highlights video

Our 2022 winners

See who was handed the winner’s trophy for exceptional business outcomes.

Awards categories

Outstanding Performance Award

Awarded to businesses who consistently achieve low ‘Cancel form outset’ and ‘Lapses’ rates.

Best Reinstatement Performance Award

Awarded to businesses with the best reinstatement rate using our electronic early warning system - ensuring their clients maintain life cover.

Best Customer Retention Performance Award

Awarded to businesses who’ve had a significant improvement in their retention performance (based on lower ‘cancel from outset’ and ‘lapses’ versus the same period last year).

Special Recognition

Awarded to a business or individual, nominated by their relationship manager, who has demonstrated exceptional business quality behaviours, activity, direction or performance.

Customer Excellence Award – (Firms) and (Networks)

Awarded to the best performing businesses (based on ‘not proceeding with’, ‘cancelled from outset’, ‘lapses’, ‘check your details’ and ‘non-disclosure’).

Protection Written in Trust

Awarded to the business with the highest percentage of their protection sales written into trust, over a 12-month period.

Data Precision

Awarded to businesses that get the most application details correct from the start (based on the lowest 'check your details' amends, ‘nondisclosure' rates and a low ‘complaint’ score).

Strategic Partner Quality Performance

Awarded to a strategic partner, nominated by their relationship manager, who has demonstrated exceptional business quality behaviours, activity, direction or performance

Best Supporting Account Manager

Awarded to a relationship manager who has demonstrated outstanding commitment to the Data Quality Programme.

Outstanding Customer Outcome Award (1-10 employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their customers in the last 12 months

Outstanding Customer Outcome Award (11-50 employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their customers in the last 12 months

Outstanding Customer Outcome Award (51+ employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their customers in the last 12 months

Enter the 2023 Business Quality Awards

The call for entries for next year’s awards is coming soon. Start preparing now with our guide on how you can win a BQA.

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