Your questions answered

We've answered some questions about our Lifetime Care Plan.

Why have Legal & General entered the care market?

We’ve joined the care market, with the launch of our new immediate needs annuity, the Lifetime Care Plan.

When it comes to care advice, clients and their families often ask more of you than just financial advice. We know that this space can be extremely rewarding, but with a complex market, that can be time-consuming and frustrating, this can take time.

We believe we can make a difference in this market. We want to support you by helping you turn some of your most complicated discussions with your client, into care conversations, that really make a difference to their wellbeing.

What is a Lifetime Care Plan?

A Lifetime Care Plan is an immediate needs annuity.

The Lifetime Care Plan will include options to have fixed payments, or a payment that increases by a fixed percentage or in line with RPI each year. 

A Guaranteed Premium Protection option is automatically included for the first six months of the plan, and your client can also choose Additional Premium Protection. 

You can find full details in our PDF file: Lifetime Care Plan Key Features Q0057792 PDF size: 1.5MB

How can I find out more about the Lifetime Care Plan?

We're hosting a CPD webinar on 4 March, which gives more information about the plan and why we’ve decided to enter the care market.

Beyond Caring Conversations 

Our Lifetime Care Plan webinar will cover:

  • An evolving world: the impact of macro and socio-economic factors on the care market.
  • Care insights: our consumer and adviser research and a growing need for change.
  • Why we believe we can make a difference.
  • Introducing our Lifetime Care Plan.
  • Our process and how to get a quote.
  • How we will support you and your clients.

View - Register for our webinar 

Who should I contact if I have a query about my quote, application or policy?

New business
You can contact our team for quote or application queries:

Phone: 0345 070 2459
Email: lcp@landg.com

Call us Monday to Friday between 9.00am to 5.00pm. Call charges will vary. We may record and monitor calls. 

If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

Care Home reporting
You can contact MorganAsh for updates on the Care Home report.

Phone: 0330 159 8164

Call them Monday to Friday between 9.00am to 9.00pm. Call charges will vary. They may record and monitor calls.

In payment
If an application has been accepted and is in payment, you can contact our in payments team:

Phone: 0345 766 0813
Email: paymentservices@landg.com

Call us Monday to Friday between 9.00am to 5.00pm. Call charges will vary. We may record and monitor calls. 

If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.