We've outlined below the steps you take when you start your client's application with us for a Retirement Interest Only Mortgage.
Who should I contact if I have a query about my application?
Call our team on 03330 048 444 or email us.
Monday to Friday, 8.30am to 5.30pm.
We may record and monitor calls. Call charges may vary.
If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.
How will I be updated on the progress of an application?
Once an application is submitted, you can check the status of your application through our View - portal.
When you log in, the summary page will show you the current status of your applications.
You can click on the application summary section to immediately see if there have been any updates.
You’ll also be able to see in the notes section if our underwriters have requested additional information.