Before we can release any information relating to an account, we need to be sure that you have the correct authority. If we don’t already have your authority details, please call our customer service team on 03330 048 444, Monday to Friday, between 8.30am to 5.30pm. We may record and monitor calls. Call charges will vary.

We will email you basic mortgage account information including;

  • a redemption statement,
  • interest rates,
  • product chosen, 
  • outstanding balance,
  • Early Repayment Charge details;
  • and remaining drawdown facilities.

On request we can also include information relating to Further Advances.

The redemption statement includes instructions on what to do next and is only valid for the day it is produced. If your client is looking to repay their lifetime mortgage in full today, they or their solicitor will need to call and speak to one of our customer services team.

When you’ve submitted the request, we’ll email the account information to you. This may take up to five working days. If we need further details, we’ll call you to discuss your request.

 

 

Thank you for submitting your client's details.

Next steps

Thank you for submitting your request, this is now with a member of our team who'll review and get back to you by email up to five working days.

There may be instances where our team need to speak to you before proceeding. If further information is required, a member of our team will be in touch within five working days on the number you have provided on your form.

If you've any questions, please call our customer service team on 03330 048 444 or alternatively email customerservices@landghomefinance.com.

All fields are mandatory unless marked as optional.

Do we already have authority to correspond with you on this account?

In order for us to correspond with you on this account we'll require the signed consent of our customer(s) using one of the following forms;

If you're looking to access information only please complete our Letter of Authority (PDF size: 88KB)

If you're looking to access information and transfer the future servicing rights of the account, you will need to complete our Change of Servicing Rights Form (PDF size: 155KB)

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Your details

These are your details that are required, which we should already have on record.

1st Line of address as stated on the application form.

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Account holder details

These are the account holder's details that are required, which we should already have on record. If joint account, please enter one of the account holder's details.

The loan account details can be found on the Offer of Loan Document or Annual Statement.

What is the reason for request?

If your client is looking to repay a lifetime mortgage in full today please call us on 03330 048444 to speak to our customer services team.

Monday to Friday, 8.30am to 5.30pm. We may record and monitor calls.

What is the reason for repayment?

Please note

If your client is redeeming the loan within a three year period of one of the joint account holders passing away, the compassionate repayment feature is available, which allows them to repay their lifetime mortgage with no Early Repayment Charge. If they're redeeming where the sole or both customers have passed away, they can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require a copy of the death certificate. Until we receive this, your illustration may still show an Early Repayment Charge. You can send this to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Please note

If your client is redeeming the loan within a three year period of one of the joint account holders moving in to long-term care, the compassionate repayment feature is available, which allows them to repay their lifetime mortgage with no Early Repayment Charge. If they're redeeming where the sole or both customers have moved into long-term care, they can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require you to complete a long-term care certificate. If you haven't sent this already, you can complete the long-term care form (PDF: 106KB) and send it to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Would you like information relating to your client taking a Further Advance (optional)

For example, health and wellbeing, sight or hearing impairment, financial difficulties or lifestyle changes. We follow a strict confidentiality code in relation to any medical and health information that is provided to us and this information is held securely and used solely to service and administer the loan so that we can ensure they receive the support needed.

Our Privacy Policy tells you how Legal & General collect and store your personal information. Our Privacy Policy can be accessed at https://www.legalandgeneral.com/adviser/privacy-policy/