Adviser protection contacts
Ask us for help and advice
Our protection teams for advisers are on-hand when you need to ask us about a product, service, application or technical issue.
Virtual Assistant
The Virtual Assistant is available 24/7 and can be accessed anywhere on the Adviser Protection website and OLP Connect.
Live chat
Get help with new and existing protection policies from our support teams. You will need to log in to Agent Hub to use this feature.
Live chat is available Monday to Friday 9am - 5pm.
How-to videos
Do you have a technical issue or unsure how some of our systems work?
Our how-to videos could help.
Service and technical queries
For help with policies that are already in force:
Get started here with our Virtual Assistant and answer the questions to quickly and easily be directed to the right team. Available 24/7.
Support with any protection applications that are in progress or haven’t been started yet.
| Telephone | 0345 270 7010 |
| Opening hours |
Monday to Friday 9am-6pm |
A dedicated service team looking after your new and existing protection business with your dedicated service support team.
| Visit Partner First | Find your dedicated service team |
Get help with letters of authority queries.
| Opening hours |
Monday to Friday 9am-5pm |
Delivering change to improve your experience. Get in touch with your ideas and feedback to transform the way we work together.
Get advice regarding our trusts.
Get help with any IT issues, such as error messages or problems with secure email.
| Telephone | 0345 076 3009 |
| Opening hours |
Monday to Friday 9am-5pm |
Get help with registering or with logging into our online services. Please note we can’t provide agency numbers.
| Telephone | 0370 050 0274 |
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Please use this for assistance in registering for online access, or queries relating to your online system access: advisercentre@landg.com |
|
| Opening hours |
Monday to Friday 9am-5pm |
Legal & General Assurance Society Limited
Four Central Square
Cardiff
CF10 1FS
Underwriting
Get help with any pre-sale underwriting queries.
| Telephone | 0370 333 3699 |
| Opening hours |
Monday to Thursday 9am-5pm Friday 9am - 4pm |
Details for when we need to speak to your client about a medical condition they’ve disclosed on their application. For client use only.
| Telephone | 0800 197 3374 |
| Opening hours |
Monday to Friday 9am-6pm |
Our bespoke underwriting service supports you with cases where your client’s application requires a large sum assured.
| Telephone | 0370 010 4080 |
| Opening hours |
Monday to Friday 9am-6pm |
Claims
Life insurance claims contact details for you or a solicitor acting on behalf of your client, as well as contact details that your clients can use.
| Adviser telephone | 01273 374 665 |
| Customer telephone |
0800 137 101 |
| Address |
Legal & General Assurance Society Limited Claims Department City Park The Droveway Hove BN3 7PY |
| Opening hours |
Monday to Friday 9am-5:30pm |
Critical illness cover claims contact details for you or a solicitor acting on behalf of your client, as well as contact details that your clients can use.
| Adviser telephone | 01273 374 414 |
| Customer telephone |
0800 068 0789 |
| Address |
Legal & General Assurance Society Limited Claims Department City Park The Droveway Hove BN3 7PY |
| Opening hours |
Monday to Friday 9am-5:30pm |
Adviser contact details.
| Telephone |
0800 027 9830 |
| Address |
Legal & General Assurance Society Limited Claims Department City Park The Droveway Hove BN3 7PY |
| Opening hours |
Monday to Friday 9am-5:30pm |
Please don’t include any personal, financial or customer details when emailing or writing to us, as these are not secure methods of supplying information to us.
Call charges may vary. We may monitor or record calls.
Protecting personal data
We’re committed to protecting both your information and your client’s data. Our best practice guide gives you some hints and tips about how to manage passwords and your access.