Ask us for help and advice
Our protection teams for advisers are on-hand when you need to ask us about a product, service, application or technical issue.
Customer services team
Client application support team
Partner First Service Team
Letters of Authority (LOA) queries
Dedicated Optimisation Team
Write to us
Life insurance and terminal illness claims
Critical illness cover claims
Income protection, Mortgage Protection Insurance and Waiver of Premium claims
Please don’t include any personal, financial or customer details when emailing or writing to us, as these are not secure methods of supplying information to us.
Call charges may vary. We may monitor or record calls.
Protecting personal data
We’re committed to protecting both your information and your client’s data. Our best practice guide gives you some hints and tips about how to manage passwords and your access.