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Many of us believe that the cash is a safe way of saving. It is indeed very important to have an easily-accessible 'rainy day' fund - but with inflation rates rising, your cash savings might soon start losing value.
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If you previously paid in arrears due to a change in your preferred collection date, then the final payment that was collected from your account will be owed to L&G. If a payment was not owed to us please, rest assured we will endeavour to return your payment as soon as possible.
Once a payment is collected it can take 10 working days to clear. After it has cleared, it can take a further 3–5 working days to appear back in the premium payer’s account.
We can only assist with your refund query once this timeframe has elapsed.
Please Note - Once we collect a payment, it may take up to 10 working days to clear. After it has cleared, it can take a further 3–5 working days to appear back in the premium payer’s account.
We can only assist with your refund query once this timeframe has elapsed. Please keep this in mind before submitting this form.
Please note - To be able to cancel your policy we will need signed authority from any of the Grantees/Trustees on your policy.
Please upload all signed authority where prompted below.
Please provide the details of the address we currently hold on our records.
If you'd like to add any documents to support your query, please do so here.
TIP: If you're using a device with a camera, such as a smart phone, you can take or upload a photo of the document instantly.
Please upload your Grantee/Trustee signed authority to cancel your policy.
Grantee - If your Grantee is a business, we'll need signed authority on letter headed paper from the company as they are the policy owners. Where there is no company letter headed paper, please confirm the full company name and address, with the Grantee's signature within the contents of the letter.
Trustee - As the policy is held in trust, we'll need signed authority from each trustee. Please note, we will require a wet signature from the trustees. We're unable to accept any digital signatures unless we hold a verified email address for the trustees on file, and the digital signature is sent along with the certificate of completion.
The easiest way to reset or update your Direct Debit details is via My Account.
Click here to log in/register.
The easiest way to cancel your policy is via My Account.
Click here to log in/register...
The easiest way to stop your cancellation and restart your Direct Debit is via My Account.
