Contact Us

Contact Us - Payments

To help us verify your identity and understand your request, please complete the form in full.

This may take up to 5 minutes.

Once completed, we'll confirm your request and any next steps within the next 2-4 working days.

 

Please note before continuing to submit this form:

We may have collected more than one premium because we were unable to take your Direct Debit.

Alternatively, if you previously paid in arrears but no longer do due to a change in your collection date, you may see a one-off payment to bring your account in line.

If you are still concerned, please complete the contact form below.

 

About you

This should begin with a '0' and be 10 digits

Please provide the address we currently hold on our records.

 

Is this your current Address? this field is required

New Address Details

Please provide your New Address details.

 

New Direct Debit Details

Premium Payer declaration this field is required
Would you like to change the premium collection date? this field is required

Please enter your preferred premium collection date. Enter a value between 1 and 31.

Please note that if you select a date that does not appear at the end of every month, for example the 31st, on those months with less than 31 days, your premium will be collected on the 1st of the following month.

Should your preferred collection date fall on a non working day, for example a bank holiday or weekend day, your premium will be collected on the next working day.

 

Debit Details

This can be found on your bank statement, should begin with a 0 and be 10 digits.

Your Message

If you'd like to add any documents to support your query, please do so here.

TIP: If you're using a device with a camera, such as a smart phone, you can take or upload a photo of the document instantly.

 

Drag and drop or choose a file
Add file

The easiest way to reset or update your Direct Debit details is via My Account.

Click here to log in/register.

 

The easiest way to change the date your premiums are collected from your bank account is via My Account.

Click here to log in/register...

 

The easiest way to reinstate your policy is via My Account.

Click here to log in/register...

 

In order to discuss taking a payment holiday and to complete the eligibility checks, please call our contact centre on 03700 10 40 80 (+44 292 027 6014 if you're phoning from overseas).

This line is open between 9am - 6pm Monday to Friday.

Make a Claim

If you have a Joint policy, please log into My Account to start a claim.

If you're making a claim for someone who has passed away and they had a Single Life Insurance policy with Legal & General, you can start the claim using the Claims Portal.

Or;

Call our Life Claims team on 0800 137 101 (+44 1273 374 665 if you're phoning from overseas).

This line is open between 9am - 6pm Monday to Friday.

Please select the type of ownership that applies to your policy.

 

About the Premium Payer

Please provide the details for the Premium Payer below.

 

Business Premium Payer details

Please provide details of the business below.

 

Authorised Contact Details

Please provide the details for the Authorised Contact below.