Personal Finance Portal

Your Profile is where you can view and manage the personal and financial information we hold about you. You can update your details at any time and, with their consent, add or update information about your partner or spouse.

Your information is organised into different sections. A tick shows when a section is complete. Some sections will guide you through a series of screens, with dots showing your progress and highlighting anything that still needs to be completed.

About You

View and update your personal details, including your name, date of birth and marital status. You can also add a profile picture to personalise your account.

Select Review your answers at any time to see all your personal information together.

Your Family

Add details about your partner or spouse and any dependants, such as children or anyone else who relies on you financially.

You should only add or update another person’s information if you have their consent. Some relationships may already be recorded. If any of these need changing, please speak to your adviser.

Once everything is up to date, select Yes to confirm the section is complete.

Employment

Add details of your current employment status and income, as well as those of your partner or spouse where relevant. You can also add details of previous employment if needed.

Your Home

Add your current address and address history. If you own your home, you can also record its estimated value as part of your assets.

Contact Details

Keep your phone numbers, email address and other contact details up to date. You can also choose your preferred contact method so your adviser knows the best way to get in touch.

Your Finances

Your Finances is where you can build and maintain a detailed picture of your financial circumstances. Keeping this information up to date helps your adviser understand your current position and provide advice based on the information you have provided.

Assets & Liabilities - Review and update details of your savings, investments, pensions, protection policies and debts. Once everything is up to date, select Yes to confirm the section is complete.

Income - Record your income, your partner’s or spouse’s income and any income you receive jointly. Select Yes once you have added all relevant income.

Expenditure- Add details of your regular spending across the available categories. You can include your own, your partner’s or spouse’s, and any joint expenditure where relevant. Select Yes when you are happy that everything has been included.

Attitude to Risk (ATR) - Complete your Attitude to Risk questionnaire to help us understand how comfortable you are with taking investment risk. Follow the on-screen questions and prompts to complete the questionnaire. If you need any help or believe you have entered something incorrectly, please contact your adviser.

Your Portfolio brings your financial position together in one place, giving you an easy-to-understand view of your assets, liabilities and overall net worth. You can also use the portfolio graph to see how your financial position has changed over time.

Assets & Liabilities

Your assets can include:

Current accounts and savings

Investments and pensions

Property

Other valuable items, such as vehicles, art or collectibles

Your liabilities can include:

Credit cards

Mortgages

Loans

Protection plans, such as life cover, are not included when calculating your net worth.

Broadly speaking, Net Worth = Total Assets − Total Liabilities

Graphs & Filters

Your Portfolio graph helps you see how the value of your assets, liabilities and net worth has changed over time. Your net worth is shown as a dotted line.

You can tailor the information displayed using the available filters:

•  Account Categories – choose which types of assets and liabilities you want to see.
• View Range – choose the period you want the graph to cover, from three months up to three years.
• Owner – choose whose accounts and plans you want to include.

Select any category in the table or graph to see a more detailed breakdown.

Yes. Keeping your information safe is important to us.

Your Personal Finance Portal uses secure technology to help protect your information.

It's a safe place to store, view, sign and download important documents whenever you need them.

Only the information you choose to share. If you decide to pre-populate information ahead of a meeting, your adviser will be able to view those details to help prepare. For documents you upload to the portal, you remain in control and can choose whether your adviser can access them.

The Documents section lets you view, upload, download, share, and sign documents securely with your adviser.

Your Documents vs Adviser Documents

• Your Documents: Files you upload yourself. You have 200MB of storage for your documents.
• Adviser Documents: Files uploaded by your adviser. These do not count toward your storage limit.

You can download any adviser document, but only your adviser can delete them.

Uploading a Document

Uploading is easy:

• Go to Documents > Your Documents
• Click Upload Document
• Select the file from your device (max 10MB per file, accepted types: png, jpg, gif, docx, xlsx, rtf, pdf, ods, odt)
• Tick the checkbox if you want to share automatically with your adviser
• Click Upload
• Your document will now appear in the Your Documents table 
• Tip: You can share a document later by clicking the Share button.

Managing Documents

• Download: Click the download button to save a copy to your device
• Delete: You can delete only documents you uploaded
• Sharing: Documents you share are visible to your adviser, who can view and download, but not edit or delete

Some documents may require a digital signature via DocuSign:

1. You’ll receive a secure message from your adviser
2. The document appears in Adviser Documents with a Requires Signature label
3. Click the document, review it, and select Sign
4. If it’s your first time, set up your signature (choose automatic or draw your own; note that once adopted, it cannot be changed)
5. Click Finish to complete the signing
6. The signed document will then be available for download
    

• Tip: Wait a couple of minutes for the signed document to appear.

The Messages section lets you securely communicate with your adviser. All messages are private and stored safely.

Sending a Secure Message

• Go to Messages from the side menu or use the Compose button on the Dashboard Messages widget
• Enter a subject and write your message
• Your message is always sent to your servicing adviser

Adding an attachment:

Click Add attachment from: Computer while composing your message. You can select multiple files at once by holding the Ctrl key while selecting.

• Tip: Only upload files that meet your document restrictions (max 10MB per file, accepted types: png, jpg, gif, docx, xlsx, rtf, pdf, ods, odt).

Saving an attachment to Your Documents

If your adviser sends a message with an attachment, you can save it to Your Documents by clicking the Move to Documents icon. A confirmation message will appear once the attachment is moved.

Note: Saving attachments counts toward your 200MB storage limit for Your Documents.

Deleting Secure Messages

Secure Messages cannot be deleted. They act as a record of your communication with your adviser.