Browse by topic

  • Help with My Account

    Help with My Account

    If you've got any questions about My Account, our Web Support Team will be happy to help. You can call us on 0345 073 0785.

    Subject Access Requests and data protection

    You can check how we collect, store and use your personal data in our Data Privacy Notice. You can also get in touch with us to learn more about how we protect and use your information.

  • Bereavement support

    Help when you need it

    Handling the finances when you've lost someone can feel daunting and distressing, so we're here to make things as simple as they can be.

    The first step is to let us know.

    • If you need to make a Life Cover claim, please call us on 0800 137 101
    • If you're overseas, you can call +44 1273 374 665

    Lines are open Monday to Friday, 9am to 5pm. We may record or monitor calls.

    When you call, we'll guide you through everything, step by step. It'll be helpful if you can have some information to hand:

    • National Insurance number
    • A payment or policy number
    • The full name, date of birth, address and the date of passing of the person who has died
    • The name of the person we should send any documentation to.
  • Complaints

    Let us know something has gone wrong

    We work hard to give you the best possible service but if we've let you down, please tell us. We'll try to make things right as quickly as we can.

  • Transfer to Reassure

    Transfer to ReAssure

    We’re deferring the transfer date

    Legal & General and ReAssure have jointly agreed to defer the proposed transfer of policies to ReAssure.