Two children playing in carboard boxes on moving day

Making changes to your policy

Already have a policy with us?

The information on this page relates to our current range of products and additional benefits. If you already have Life Insurance or Decreasing Life Insurance with us, please check your original policy documents for the terms and benefits that apply to you, as these may differ depending on when you took out your policy.

You can manage your policy and personal details online using My Account.

Life changes, and your life insurance needs can change too. If you have Life Insurance or Decreasing Life Insurance with L&G, you may be able to make changes to your policy to help keep your cover aligned with your circumstances.

You might want to make a change after moving home, getting married or having a child. Or you may simply need to update personal details, such as your name.

The changes you can make will depend on your policy and circumstances. Terms and conditions apply. For more information please read the Policy Terms and Conditions PDF. 

To help you understand your options, we’ve answered some common questions about making changes to your policy below. For more help with an existing policy, visit our Life Insurance support and FAQs.

Need a quote for a new policy?

If "Increasing your cover" is shown in your policy documents after your cover starts, you may be eligible to increase your cover without completing a new application within six months of a life event happening :

  • you have a child or legally adopt a child
  • you get married or enter into a registered civil partnership
  • you get divorced or dissolve a registered civil partnership
  • your earnings increase because of a new job or promotion
  • you increase your mortgage because you’re moving home or making major home improvements.

Terms and conditions apply.

If you meet the eligibility criteria, your cover can be increased by up to 100% of the original amount each time you use this option, subject to a maximum total increase of £200,000.

If you’re increasing your cover because your mortgage has increased, the increase is also limited to the amount your mortgage has increased by.

If you’re using this option following an increase in earnings, the amount is calculated using the percentage increase in your earnings and the amount of cover you have, subject to the £200,000 maximum.

If you want to increase your cover following one of the specified life events:

  • you must have taken out your plan before your 55th birthday
  • we must not have applied a premium increase to your cover
  • the option isn’t available after your 55th birthday
  • the option isn’t available if you’ve been diagnosed with, or are receiving or have received medical treatment for, our definition of a terminal illness
  • the rates available at the time of the increase will apply.

Terms and conditions apply. Please read your policy documents for full details.

If you have an L&G Life Insurance or Decreasing Life Insurance policy, you can start a request to increase your cover online through My Account:

  1. Log in or register for My Account.
  2. Select your Life Insurance policy or choose ‘View your policy details’.
  3. Click on ‘Manage my cover’ and select ‘Make a change to my policy’.
  4. Follow the questions and select ‘Increase your amount of cover’ when asked what change you'd like to make.

You’ll then be guided through the next steps based on the change you’ve requested.

Manage your policy online

Depending on your policy and circumstances, you may be able to:

  • increase or decrease the amount of cover you have
  • extend or reduce the period you're covered for
  • remove a person covered by a joint policy
  • change how often you pay your premiums, from monthly to annually or vice versa.

Making changes can help keep your cover aligned with your needs as your circumstances change.

Some changes could affect the premiums you pay, and we'll assess any request based on your circumstances at the time. 

How to change your name on your life insurance policy

If you need to change the name on your life insurance policy, for example after getting married, divorced or changing your name by deed poll, you can update your details with us.

The quickest way to update your name is to use our Live Chat service in your online account. Alternatively, you can use our online form to change your name and upload one of the following types of evidence:

  • Marriage or civil partnership certificate (original or Crown copy)
  • Photocard driving licence (original or copy)
  • Passport (original or copy)
  • Deed poll (original or copy)
  • Statutory declaration (original)

A Crown copy is a legal copy bought in accordance with Crown copyright law.

Visual showing when you might want to split a joint life insurance policy

Can I separate a joint life insurance policy?

If your circumstances change, you may be able to separate a joint L&G life insurance policy into two single policies if you: 

  • get divorced
  • dissolve a registered civil partnership
  • change an existing joint mortgage into one name or takes out a new mortgage in one name.

You must request the change within six months of the event.

Please see the Policy Terms and Conditions PDF for full terms and conditions. 

Key documents for new customers

If you are an existing customer please refer to your policy documents for details of your cover.

Want to learn more about life insurance?

Explore our Life insurance options and see how it could help protect the people who matter to you.

Ready to get a quote?

Or call us on 0800 316 5591
8.30am to 8pm Monday to Friday
9am to 1pm Saturday

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