What do you want to contact us about?

Retirement Income

Select a reason

Get a quote

How to get a quote

You can get a quote online for all of our products.

If you cannot find the information you're looking for online you can call us or write to us.

 

I’ve got a question about my quote

Pension Annuity

Call us

0800 048 2446

Monday to Friday. 9am to 5pm. We may record and monitor calls.

If you are calling from outside the UK and are looking to purchase an annuity with your existing
Legal & General Pension Schemes:

+44 2920 276 821

Monday to Friday. 9am to 5pm.
We may record and monitor calls.

Email us

retirement@landg.com

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Write to us

Please address your letter to:

Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL

Cash-Out Retirement Plan

Call us

0800 048 2446

Monday to Friday. 9am to 5pm. We may record and monitor calls.

Email us

retirement@landg.com

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Write to us

Please address your letter to:

Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL

Fixed Term Retirement Plan

Call us

0800 048 2446

Monday to Friday. 9am to 5pm. We may record and monitor calls.

Email us

retirement@landg.com

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Write to us

Please address your letter to:

Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL

I’ve a question about my pension income or payments

Existing customer contact details

Call us

0345 766 0813

Monday to Friday, 9am to 5pm
Call charges will vary. We may record and monitor calls.

Email us

paymentservices@landg.com

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Write to us:

Please address your letter to:

Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL

I’d like more information on my retirement options

More information on retirement options

Call us

0800 048 2446

Monday to Friday
9am to 5pm. We may record and monitor calls.

Email us

retirement@landg.com

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication

Write to us

Please address your letter to:

Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL

I’ve got a question about my annuity

Existing annuity customer contact details

Call us

0345 766 0813

Monday to Friday. 9am to 5pm.
Call charges will vary. We may record and monitor calls.

Email us

paymentservices@landg.com 

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Write to us

Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL

I want to make a complaint

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.

If it's not a retirement income product you are complaining about, please go to our main making a complaint contact page.

Call us

0370 050 2616

9am to 5pm, Monday to Friday.
Call charges will vary. We may record and monitor calls.

 

 

Email us

retirement@landg.com

Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm. When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.

 

Write to us

Please address your letter to:

Legal & General Retirement
PO Box 809
Cardiff
CF24 OYL

The Financial Ombudsman Service

If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.

Write to them

Please address your letter to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

 

Other ways to contact them

Phone: 0800 023 4567 or 0300 123 9123

Email:  complaint.info@financial-ombudsman.org.uk

Visit the website

financial-ombudsman.org.uk

Or fill in their Online Complaint Form.

Online Dispute Resolution Platform (ODR)

What is the ODR?

The European Commission has established an Online Dispute Resolution Platform (ODR Platform)  show that is specifically designed to help EU consumers who have bought goods or services online, from a trader based elsewhere in the EU.

Then subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the Financial Ombudsman Service who will pass it on to Legal & General.

Our principles

To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:

  • We’ll treat you as an individual and with consideration.
  • We’ll empathise with your concerns and respond quickly.
  • We know your time is valuable, so we won’t waste it.
  • The person you speak to will be able to help with your complaint.
  • We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
  • We’ll do everything we can do to resolve your complaint.
  • We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
  • We want you to tell us what you think.
  • We’ll aim to learn from what you tell us and take action to put things right.
I’d like information about my rights in the privacy policy

Contact us about your rights in the privacy policy

Call us

0345 766 0813

Monday to Friday, 9am to 5pm
Call charges will vary. We may record and monitor calls.

Email us

paymentservices@landg.com

When sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

Write to us

Please address your letter to:

Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL

Pension Risk Transfer (This product relates to an old pension scheme you were previously a member of due to historic employment.)

Call us

0345 7660 813

Monday to Friday, 9am to 5pm. Call charges will vary. We may record and monitor calls.

Email us

dbretirements@landg.com 

Please include your phone number so we can call you about your email Monday to Friday between 9am and 5pm. Please include the name of your pension scheme and the group policy number if you know it (begins with the letter 'G').

When sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

Write to us

Operational Support Team,
Legal & General,
Pod 4 Building 1 City Park,
The Droveway,
Hove,
BN3 7PY

Accessibility support

Accessibility support

We want to provide you with a service that suits your needs; if you have a disability or long-term health condition we have services available to make sure you get information your preferred way.

For our annuity products we can provide the following:

Vision support
Large print
Braille
Audio CD communications

Call us

0345 766 0813
9am to 5pm, Monday to Friday.

Text relay

Our telephone team can be contacted through text relay on:

(18001) 0345 766 0813
9am to 5pm, Monday to Friday.

The relay assistants are bound by confidentiality and any details you share with them, such as identification details or financial information are secure and protected.

Write to us

Please address your letter to:

Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL

Email us

wsm.team@landg.com

Please state your name, the product you are interested in and the format in which you’d like to receive the information so we can action your request.

If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you because email is not secure method of communication.

Lifetime Mortgages

Select a reason

Existing customer

Existing customers

By phone

03330 048444

Monday to Friday
8.30am to 5.30pm
Call charges will vary. We may record and monitor calls.

Write to us

Please address your letter to:

Customer Services
Legal & General Home Finance
PO BOX 17225
Sollihull
B91 9US

Email us

customerservices
@landghomefinance.com

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

New customers

Speak to an adviser

Legal & General has chosen to work with The Retirement Lending Advisers. They're not part of Legal & General they're a separate company who have specialist advisers that advise exclusively on our Lifetime Mortgage products.

If you use The Retirement Lending Advisers, they won't charge you an advice fee.

A lifetime mortgage creates a debt on your home.

Call us

0808 115 8129

Monday to Friday, 9.00am to 5.30pm.

The Retirement Lending Advisers’ call centre is UK based. They may record and monitor calls.

I want to make a complaint

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.

If it's not a lifetime mortgage product you are complaining about, please go to our main making a complaint contact page.

Making a complaint

Call us

03330 048444

Monday to Friday 8.30am to 5.30pm Call charges will vary. We may record and monitor calls.

Email us

complaints@landghomefinance.com

Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm. When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.

Write to us

Please address your letter to:

Customer Outcomes Manager
Legal & General Home Finance
PO Box 17225
Sollihull
B91 9US

The Financial Ombudsman Service

If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.

Write to them

Please address your letter to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

 

Other ways to contact them

Phone: 0800 023 4567 or 0300 123 9123

Email:  complaint.info@financial-ombudsman.org.uk

Visit the website

financial-ombudsman.org.uk

Or fill in their Online Complaint Form.

Online Dispute Resolution Platform (ODR)

What is the ODR?

The European Commission has established an Online Dispute Resolution Platform (ODR Platform)  show that is specifically designed to help EU consumers who have bought goods or services online, from a trader based elsewhere in the EU.

Then subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the Financial Ombudsman Service who will pass it on to Legal & General.

Our principles

To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:

  • We’ll treat you as an individual and with consideration.
  • We’ll empathise with your concerns and respond quickly.
  • We know your time is valuable, so we won’t waste it.
  • The person you speak to will be able to help with your complaint.
  • We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
  • We’ll do everything we can do to resolve your complaint.
  • We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
  • We want you to tell us what you think.
  • We’ll aim to learn from what you tell us and take action to put things right.
Contact us about your rights in the privacy policy

How to get in touch

Email us

gdprescalationinbox@landghomefinance.com

When sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication

Call us

03330 048444

Select option 2 for Customer Services
Monday to Friday
8.30am to 5.30pm
Call charges will vary. We may record and monitor calls.

Write to us

Please address your letter to:

Legal & General Home Finance
PO BOX 17225
Sollihull
B91 9US

Existing customers - accessibility support

Accessibility

We want to provide you with a service that suits your needs; if you have a disability or long-term health condition we have services available to make sure you get information your preferred way.

How we can help you

For our Lifetime Mortgage products we can provide the following:

  • Vision support
  • Large print
  • Braille
  • Audio tape or CD communications

Contact us by phone

If you would like any of the above you can call us

03330 048 444

8.30am to 5.30pm, Monday to Friday.
Call charges will vary. We may record and monitor calls.

If you would prefer to write to us

Please address your letter to:

Customer Services
Legal & General Home Finance
PO Box 17225
Sollihull
B91 9US

Retirement Saving

Retirement savings contact information

Getting in contact with us is easy - you can email, phone or write, and if your product supports it, use our online service My Account.

It helps if you can have your policy/plan number and documentation to hand when calling.

If you're not sure who you need, you can find out using your policy or plan number here.

Because we want to make sure we're doing a good job, we may record and monitor calls.

 

 

What do you want to contact us about?

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

You can contact us in the usual way, including by phone, letter or email, and if you have access to MyAccount by secure message. Relevant information should be in letters and documents you’ve received. Otherwise please see Contact us to find the relevant contact details for you.

You may also contact us on the details below:

Before you get in touch with us these are some of the most commonly asked questions by our customers.