How to access lender's Fair Value Statements

The new Consumer Duty regulations are in full swing, with milestone deadlines already upon us, including Fair Value Statements being produced by lenders. Lenders will be producing evidence that their products offer fair value to the end customer. To help you ensure your clients are getting fair value, and to help you fulfil your Consumer Duty requirements, we’re collating the Fair Value Statements of all lenders on our panel. To access them, head over to ClubHub and log in as usual. Not a ClubHub user? It’s simple to register using the link below, you’ll just need your agency number to hand. Log in here: https://sso.mc.legalandgeneral.com/Identity/Account/Login Register here: https://sso.mc.legalandgeneral.com/Identity/Account/Register Once you’ve successfully logged in, click the heading ‘Fair Value’. Here you’ll see all available Fair Value Statements by lender name. As more lenders add their Fair Value Statements to the system, you’ll see them appear here, so please check back regularly. You’ll be able to download PDFs to evidence your research. If you have any questions about accessing or using ClubHub, please use the Live Chat facility or call our Mortgage Support Services line on 0345 026 0092. *Please note, all screenshots are for illustrative purposes only and do not represent the lenders that have supplied their Fair Value Statements.

Consumer Duty

Consumer Duty is designed to help create a fairer, more consumer-focused financial services market, with firms placing customer needs and good outcomes at the heart of their business.

For advisers, this means considering customer needs throughout the advice journey, ensuring products represent fair value, communications are clear and understandable, and customers receive the support they need to make informed decisions.

This page brings together useful resources and information to help you understand and meet your Consumer Duty responsibilities.

Fair value statements

The new Consumer Duty regulations are in full swing, with milestone deadlines already upon us, including Fair Value Statements being produced by lenders. Lenders will be producing evidence that their products offer fair value to the end customer.

To help you ensure your clients are getting fair value, and to help you fulfil your Consumer Duty requirements, we’re collating the Fair Value Statements of all lenders on our panel.

To access them, head over to ClubHub and log in as usual. Not a ClubHub user? It’s simple to register using the link below, you’ll just need your agency number to hand.

Once you’ve successfully logged in, click the heading ‘Fair Value’.

Here you’ll see all available Fair Value Statements by lender name. As more lenders add their Fair Value Statements to the system, you’ll see them appear here, so please check back regularly. You’ll be able to download PDFs to evidence your research.

If you have any questions about accessing or using ClubHub, please use the Live Chat facility or call our Mortgage Support Services line on 0345 026 0092.

*Please note, all screenshots are for illustrative purposes only and do not represent the lenders that have supplied their Fair Value Statements.