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Bereavement claim

How do I make a bereavement claim?

If you have a Joint policy, please log into My Account to start a claim otherwise please call us. The number can be found by clicking on ‘Other Ways to claim’.

When you let us know about a claim, please provide us with the following:

Policy number
Name of the person who has died
Cause, date, and place of death (if known)
Who you are and your relationship to the deceased
Who the legal next of kin is (if known)
The death certificate (if available), or details of the circumstance of the death

For Life insurance claims you can contact us in a variety of ways:

Telephone

0800 137 101 - our UK based claims team.
If calling from abroad please call +441273 374 665. (Calls charged at the prevailing international rate).
Lines are open 9.00am to 5.30pm Monday to Friday. We may record and monitor calls.

Email

email us at life.claims@landg.com (when sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.)

Fax

0370 166 0275

Write to us:

Legal & General Claims Department,
City Park,
The Droveway,
Hove.
BN3 7PY.

What happens next?

Please call us and our team will carry out some basic policy checks
Please have to hand the death certificate (if available) when you call us, or details of the circumstance of the death
By speaking over the telephone we're able to obtain as much information as possible to start the claim and can progress it more quickly
We'll assess your claim; this may include writing to the GP, Coroner (or procurator fiscal) and any other involved parties for additional information
We’ll keep you updated throughout the whole process

Funeral Payment Pledge

(for Life insurance)

When you let us know about a claim, please provide us with the following:

Policy number
Name of the person who has died
Cause, date and place of death if known
Who you are and your relationship to the deceased
Who the legal next of kin is (if known)

For Life insurance claims you can contact us in a variety of ways:

Telephone

0800 137 101 - our UK based claims team.
If calling from abroad please call +441273 374 665. (Calls charged at the prevailing international rate).
Lines are open 9.00am to 5.30pm Monday to Friday. We may record and monitor calls.

Email

email us at life.claims@landg.com (when sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.)

Fax

0370 166 0275

Write to us:

Legal & General Claims Department,
City Park,
The Droveway,
Hove.
BN3 7PY.

Over 50s Life Insurance Claims?

When you let us know about a claim, please provide us with the following:

Policy number
Name of the person who has died
Cause, date and place of death if known
Who you are and your relationship to the deceased
Who the legal next of kin is (if known)

For Life insurance claims you can contact us in a variety of ways:

Telephone

0800 137 101 - our UK based claims team.
If calling from abroad please call +441273 374 665. (Calls charged at the prevailing international rate).
Lines are open 9.00am to 5.30pm Monday to Friday. We may record and monitor calls.

Email

email us at life.claims@landg.com (when sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.)

Fax

0370 166 0275

Write to us:

Legal & General Claims Department,
City Park,
The Droveway,
Hove.
BN3 7PY.

Investment or Pensions customer?

When you let us know about a claim, please provide us with the following:

Policy number
Name of the person who has died
Cause, date and place of death if known
Who you are and your relationship to the deceased
Who the legal next of kin is (if known)

For Life insurance claims you can contact us in a variety of ways:

Telephone

0800 137 101 - our UK based claims team.
If calling from abroad please call +441273 374 665. (Calls charged at the prevailing international rate).
Lines are open 9.00am to 5.30pm Monday to Friday. We may record and monitor calls.

Email

email us at life.claims@landg.com (when sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.)

Fax

0370 166 0275

Write to us:

Legal & General Claims Department,
City Park,
The Droveway,
Hove.
BN3 7PY.