The quickest and easiest method for you to submit a claim with us, is online via our MyAccount customer portal.
It’s a user-friendly online portal that allows you to start a claim with the ability to upload documents. To access the MyAccount portal please follow this link: https://myaccount.landg.com/
If you have a paper copy of the claims pack, you can send this back via email to myclaim@landg.com
What is the process for someone else to be able to speak on my behalf?
If you would like someone else to be able to speak and correspond with us regarding your claim on your behalf, we can issue a Letter of Authority Form in your claims pack.
For security, we will ask them to confirm their name and address when they call.
What happens to my policy if my claim is paid?
Your existing policy will end. In the final payment letter to you we will outline the options for future cover.
Will you pay my mortgage off directly?
We do not pay directly to mortgage providers. Payments will be made to the bank account that was set up to pay your premiums.
Can I cancel my direct debit?
You must keep paying your monthly premiums to us, please don't cancel any direct debit payments. Once a decision has been made on your claim, we will cancel it on your behalf.
Why do you have to request evidence from my medical professional when I have already supplied evidence?
If you send us evidence, we must verify this with your medical professional to ensure the information provided is accurate and true.
How do I track the progress of my claim?
You can visit My Account where you can track the progress of your claim and upload any documentation.
