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      • Pension Drawdown
      • Fixed Term Retirement Plan
      • Cash-Out Retirement Plan
      • Retirement income calculator
    • Later life mortgages
      • Equity release with a lifetime mortgage
      • Retirement Interest Only Mortgage
      • Which later life mortgage?
    • More money in retirement
      • Equity Release calculator
      • Retirement Interest Only Mortgage Calculator
    • Later life care
      • Care Costs Calculator
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      • Care helpline
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Existing Customers

Help and support for our Existing Insurance Customers

Due to COVID-19, we've temporarily changed our opening hours to best support our customers and colleagues. To find out when you can get in touch please click here. 

We know some of our customers are under additional financial pressure at the moment. If you need support with your payments, please contact us and we'll be happy to discuss options with you.

Travel Insurance customers - The Foreign and Commonwealth Office (FCO) are currently advising against travel to a number of locations across the globe. Our travel insurance policies do not cover travel undertaken to an area where the FCO advise against all or all but essential travel. Please visit the FCO website for the latest travel advice. Find our latest updates here.

Home Insurance

Visit our Home Insurance Hub for everything you need for making a claim, managing your account, getting in touch and more.

  • Make a claim now Make a claim now
  • Home Insurance Hub Home Insurance Hub
  • COVID-19 FAQs COVID-19 FAQs

Pet Insurance

We're committed to giving excellent customer care, but we're aware that occasionally mistakes happen. If you feel we're not providing the level of service you expected, we'll try to resolve the problem as quickly as possible.

  • Find out more Find out more
  • Pet Insurance support Pet Insurance support

Travel Insurance

Find our latest COVID-19 updates and find out how to make a claim.

  • Make a claim now Make a claim now
  • COVID-19 FAQs COVID-19 FAQs
  • Brexit FAQs Brexit FAQs

Landlord Insurance

 

Find out how to make a claim on your existing policy or review our FAQs.

Make a claim Make a claim FAQs FAQs

Lifestyle Insurance

 

Need to make a claim on your existing policy?

  • Make a claim Make a claim

Existing customer enquiries

Do you need help with your documents, updating your details or cancelling a policy? Use our online form or call us to get in touch.

  • Online form Online form
  • Contact Us Contact Us

My Insurance

 

A place to access information and your home insurance documents. 

For policies starting with DU ESS or DU XRA go to MyInsurance. 

For policies starting with DU HHS go to My Account.

Find out more Find out more

Multi-Pet Discount Terms and Conditions

Legal & General, L&G, L&G – EVERY DAY MATTERS and the Legal & General Logo are registered trade marks of Legal & General Group PLC and are used by Fairmead Insurance Limited under licence. Legal & General Group PLC has no responsibility for the products of Fairmead Insurance Limited or the servicing of those products. This policy is underwritten by Fairmead Insurance Limited which is a member of the Liverpool Victoria General Insurance Group. Fairmead Insurance Limited is not a member of the Legal & General group of companies.

Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.

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