Help and support for our Existing Insurance Customers
Home Insurance
Visit our Home Insurance Hub for everything you need for making a claim, managing your account, getting in touch and more.
Pet Insurance
To help you find out more about your policy, how to make a claim, frequently asked questions and much more visit our support pages.
Landlord Insurance
Find out how to make a claim on your existing policy or review our FAQs.
Lifestyle Insurance
Find out how to make a claim on your existing policy.
My Insurance
A place to access information and your home insurance documents.
For policies starting with DU ESS or DU XRA go to MyInsurance.
For policies starting with DU HHS go to My Account.
Existing customer enquiries
Do you need help with your documents, updating your details or cancelling a policy? Use our online form or call us to get in touch.
Additional support
Vulnerability has many factors. We can all find ourselves in a vulnerable situation from time to time. We care about our customers and their loved ones, which is why we're there when you need us.