Making a claim

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We understand it can be distressing when you need to make a claim and believe it should be as straightforward as possible.  All new and existing claims are now handled by Wessex Insurance (Wessex) our trusted partner and we have put together a step-by-step process to guide you through the claims process.

Claims for accident or sickness

Lifetstyle - making a claim for accidental sickness
Step Employed or contract worker Self-employed
1

Check the policy booklet and your schedule to see if your circumstances are covered.

Ask your doctor to assess your disability.

Call Wessex to register your claim on

01962 893709

Lines are open:

9am – 5pm Monday to Friday

Calls may be recorded and monitored.

Call charges will vary.

Check the policy booklet and your schedule to see if your circumstances are covered.

Ask your doctor to assess your disability.

Call Wessex to register your claim on

01962 893709

Lines are open:

9am – 5pm Monday to Friday

Calls may be recorded and monitored.

Call charges will vary.

2

Send your completed claim form, which must include certification of your condition from your doctor and confirmation from your employer that you’ve been off work.

You’ll need to provide at least your last three payslips, which confirm your gross monthly income and bank statements that show salary payments made to you.

For certain conditions, your injury or illness must be confirmed by a suitably qualified consultant.

Send your completed claim form, which must include certification of your condition from your doctor.

You’ll need to provide proof of your gross monthly income for the last 12 months.  For example, details of your income declared to HM Revenue & Customs and bank statements that show payments paid to you from your business.

For certain conditions, your injury or illness must be confirmed by a suitably qualified consultant.

3

Wessex will contact you to let you know the decision about your claim.

If this is accepted, Wessex will let you know when they will make your first benefit payment to your bank or building society account.

Wessex will contact you to let you know the decision about your claim.

If this is accepted, Wessex will let you know when they will make your first benefit payment to your bank or building society account.

4

Any further payments will depend on Wessex receiving your doctor’s or consultant’s certificate confirming your ongoing condition and inability to work.

You may also need to provide other information that Wessex ask for.

Please refer to the General Conditions that apply to a claim within your Lifestyle Cover Insurance Policy Booklet for more information.

Any further payments will depend on Wessex receiving your doctor’s or consultant’s certificate confirming your ongoing condition and inability to work.

You may also need to provide other information that Wessex ask for.

Please refer to the General Conditions that apply to a claim within your Lifestyle Cover Insurance Policy Booklet for more information.

Claims for unemployment

Lifestyle - making a claim for unemployed
Step Employed or contract worker Self-employed
1

Check the policy booklet and your schedule to see if your circumstances are covered.

Contact your local Jobcentre to arrange an appointment to register for a Claimant Commitment (previously known as a Jobseeker’s Agreement).

Call Wessex to register your claim on

01962 893709 

Lines are open:

9am – 5pm Monday to Friday

Calls may be recorded and monitored.

Check the policy booklet and your schedule to see if your circumstances are covered.

Contact your local Jobcentre to arrange an appointment to register for a Claimant Commitment (previously known as a Jobseeker’s Agreement).

Call Wessex to register your claim on

01962 893709 

Lines are open:

9am – 5pm Monday to Friday

Calls may be recorded and monitored.

2

Send your completed claim form and the following documents to Wessex:

  • At least your last three payslips, which confirm your gross monthly income and bank statements that showing that this income has been paid to you.
  • The notification letter sent by your employer, which confirms the date of your redundancy or the end of your contract.
  • The benefit award letter issued to you by the Jobcentre.

Send your completed claim form and the following documents to Wessex:

  • Proof of your gross monthly income for the last 12 months.  For example, details of your income declared to HM Revenue & Customs and bank statements that show payments paid to you from your business or confirmation from your accountant.
  • Proof that your business has ceased to trade (permanently).
  • The benefit award letter issued to you by the Jobcentre.
3

Wessex will contact you to let you know the decision about your claim.

If this is accepted, Wessex will let you know when they will make your first benefit payment to your bank or building society account.

Wessex will contact you to let you know the decision about your claim.

If this is accepted, Wessex will let you know when they will make your first benefit payment to your bank or building society account.

4

Any further payments will depend on Wessex receiving your continuing claim form each month and providing evidence that you are looking for work, such as copies of job applications, invitations to interviews, application responses and registration with employment agencies.

You will also need to provide recent bank statements and other information Wessex may ask for.

Please refer to the General Conditions that apply to a claim within your Lifestyle Cover Insurance Policy Booklet for more information.

Any further payments will depend on Wessex receiving your continuing claim form each month and providing evidence that you are looking for work, such as copies of job applications, invitations to interviews, application responses and registration with employment agencies.

You will also need to provide recent bank statements and other information Wessex may ask for.

Please refer to the General Conditions that apply to a claim within your Lifestyle Cover Insurance Policy Booklet for more information.