Pet Insurance Support

Useful contact numbers for Pet Insurance

Step 1

Please write to:

3rd Floor, The Podium
Centre City House
5 Hill Street
B5 4US

Or send an email to

Please quote your policy reference number in all communications.

We'll aim to respond to your complaint within 5 working days. We'll do our best to resolve the complaint within 4 weeks.

Step 2

If you are not satisfied with our decision you may refer the complaint to:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

Telephone: 0300 123 9123 or 0800 023 4567
Fax 0207 964 1001

The Financial Ombudsman Service is an independent body that arbitrates on complaints that consumers and financial businesses haven't been able to resolve themselves.