Pet Insurance Support

Useful contact numbers for Pet Insurance

Step 1

Please write to:

3rd Floor, The Podium
Centre City House
5 Hill Street
Birmingham
B5 4US

Or send an email to petcomplaints@landg.com

Please quote your policy reference number in all communications.

We'll aim to respond to your complaint within 5 working days. We'll do our best to resolve the complaint within 4 weeks.

Step 2

If you are not satisfied with our decision you may refer the complaint to:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Telephone: 0300 123 9123 or 0800 023 4567
Fax 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk
Web: http://financial-ombudsman.org.uk

The Financial Ombudsman Service is an independent body that arbitrates on complaints that consumers and financial businesses haven't been able to resolve themselves.