The Family Building Society

How to register with this lender as a new user

Visit our mortgage hub to register, so you can process and submit your clients’ applications. You’ll be able to;

  • set up client details
  • upload supporting documents
  • check the status of a case
  • receive mortgage offers, securely online

How to contact this lender

FBS Mortgage Helpdesk

  • Phone: 01372 744155
  • Email:
  • Or visit our website to find out who your dedicated BDM is.

Who we are

We've been in business for over 125 years. Allow us to introduce ourselves.

Family Building Society is a trading name of National Counties Building Society which has been securely looking after people's money and helping homebuyers since 1896.

Being a mutual Building Society means that we are owned by and run for the benefit of our 47,000+ savings and borrowing members.

Our aim is to be the first choice for families' mortgages and savings. We believe that families who work together across the generations deserve savings and mortgage choice that are backed by excellent personal service and innovative products. 

What we do

We don’t believe in a ‘one size fits all’ approach to lending and will work with you to find mortgage solutions for your clients regardless of their circumstances.

We take a ‘common sense’ approach to underwriting, with no credit scoring, no set maximum, and each case is considered on its own merit.

Our other strength is lending into retirement, and we also lend to expats and self-employed, so why not speak to us today?

What do our customers say?

Fee received from lender
(Gross fee)
We'll pay you
(Net fee)
Standard Residential0.420% (min £180)0.400% (min £180)
Buy to Let/Residential Investment0.520%0.500%
Ported Products (existing customer)0.150% (min £100)0.100% (min £75)
Family Mortgage0.570%0.550%
Product switches0.220%0.200%
Further Advances0.270%0.250%
RIO (Retirement Interest Only)0.420% (min £180)0.400% (min £180)

Full details can be found on our website.