Retirement income

During this challenging time, we want to reassure you that we’re here to support you and we remain open for business. 

To help support you, we've published a list of frequently asked questions.

Retirement income frequently asked questions

Our focus is on ensuring we continue to support customers, many of whom are older and some vulnerable. We’re making sure essential services are carried out including, making payments to customers, making key changes to customer details, processing bereavements, setting up spouse pensions, where applicable. 

Our phone lines are open. We are currently experiencing high call volumes so it may take us longer than usual to answer your call and process applications. If you're calling for an update on a new business application, you can use Track My Apps, our online system to follow the progress of your applications and the transfer of funds. 

Our View - Telephone Account Managers and View - Key Account Managers are still available.

Call us Monday to Friday between 9.00am to 5.00pm.

Call charges will vary. We may record and monitor calls. 

If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not secure method of communications.

Telephone Account Managers

as - retirement - resources - images - people - david price

David Price

Telephone Account Manager
as - retirement - resources - images - people - janine worthington

Janine Worthington

Telephone Account Manager
as - retirement - resources - images - people - kim jones

Kim Jones

Telephone Account Manager
as - retirement - resources - images - people - sarah gauci

Sarah Gauci

Telephone Account Manager
as - retirement - resources - images - people - kate mason

Kate Mason

Telephone Account Manager
as - retirement - resources - images - people - ben evans

Ben Evans

Telephone Account Manager
as - retirement - resources - images - people - jenna ponting

Jenna Ponting

Distribution Sales Support
as - retirement - resources - images - people - kieran campbell

Kieran Campbell

Telephone Sales Manager

Key Account Managers

as - retirement - resources - images - people - andy powell

Andy Powell

Key Account Manager - North
as - retirement - resources - images - people - basil anderson

Basil Anderson

Key Account Manager - South West
as - retirement - resources - images - people - ian ferguson

Ian Ferguson

Key Account Manager - Midlands
as - retirement - resources - images - people - terry jordan

Terry Jordan

Key Account Manager - London & South East