1. Existing customers
2. Retirement Support
3. Bereavement
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Bereavement

Getting your affairs in order

Helping you manage

It’s always a difficult time when someone close to you dies. If you have to organise the funeral and manage their affairs it’s even more difficult.

Here are our main contact points, followed by a summary of some of the key steps.

Letting us know

 Select the product you'd like to notify us on:

Speak to us

0345 766 0813

Monday to Friday
9am to 5pm

Call charges will vary. Calls may be monitored and recorded.

Notify us online

You can complete the bereavement notification form and then we will be in touch to request any additional information that we may need.

Go to form >

Speak to us

0330 766 0813

Monday to Friday
8.30am to 5.30pm

Call charges will vary. Calls may be monitored and recorded.

Write to us

Please complete a bereavement notice and send it to:

Customer Services
Legal & General Home Finance
PO Box 17225
Solihull
BS1 1US

Email us

customerservices@ landghomefinance.com

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

  • If you visit the register office in the same area where the person died, you’ll receive the documents the same day. Otherwise, it can take longer. You can find your local office on the Gov.uk website.
  • You’ll need to take a doctor’s certificate. You might also need a birth or marriage certificate.
  • The register office will give you the death certificate. Many organisations will ask for a certified copy, so you may want to ask for extra copies. There is a small charge for this.

  • You might have already discussed this. If not, think about what type of funeral? Where and when? Who to invite? Speeches, readings, music, transport, flowers and the order of service?
  • Make arrangements following the funeral. What would you like to happen after the funeral has finished?
  • The National Association of Funeral Directors and the National Society of Allied and independent Funeral Directors can help you find a funeral director.

  • A Will explains who the deceased wants to have their possessions. If you can’t find a Will it’s worth contacting their solicitor, bank or financial adviser.
  • The Will also appoints the people the deceased would like to manage their affairs.
  • If there is no Will, the law decides who should inherit the deceased’s possessions. You can find out more on the Gov.uk website. This will help you if you’re the person dealing with the deceased’s possessions.

  • You’ll need to contact several organisations when someone dies. Age UK has a list you might find useful. This includes information on the Tell Us Once service, which can save time.
  • You can let us know by phone or you can write if you prefer. The details are provided above.

Next steps

There are many organisations that offer help at this most stressful moment.

Visit GOV.UK
Probate checklist
More information on existing customers
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