Delivering better outcomes for our customers
The Financial Conduct Authority (FCA) has introduced a Consumer Duty regulation, which aims to ensure that existing best practice around good outcomes for consumers is applied consistently across the financial services industry.
Firms need to consider the diverse needs of their customers, including those in vulnerable circumstances, and adjust their service approach where necessary. The new regulations are designed to make sure products and services are fit for purpose and provide fair value. Firms are required to support customers at every stage of the product/service lifecycle with clear information that customers can understand so they can make informed financial decisions.
At Legal & General, looking after customers is our number one priority and we have always strived to deliver good customer outcomes. We welcome the FCA’s aims in introducing the Consumer Duty, which aligns with our own customer care ethos.
For more information, please visit the FCA website where you can find out more about the Consumer Duty.