Covid-19 Information

The health, safety and wellbeing of our customers and our employees is incredibly important to us. The spread of COVID-19 (coronavirus) has created a great deal of uncertainty and disruption for everyone. We’ve remained open for business throughout this challenging time and we’re still available to help you manage your investments while also ensuring the safety of our staff.

Our offices are now open, but operating at a reduced capacity and most of our Service Centre operators are now working from the safety of their homes. We’re running a slightly reduced phone service at the moment and lines are open Monday to Friday 9am-5pm. Doing this has allowed us to continue providing the best possible service to our customers and minimise the time you need to wait when you call us.

You can still manage your L&G savings and your account online through My Account. Here you can see the current value of your investments, make payments by debit card, update your personal details and make switches to your investments or make a withdrawal. We’re also constantly updating the information available to you on this page and recommend you use the search bar above to find an answer to any questions you may have.

Can’t find what you’re looking for?

Send us a secure message through My Account and our team will get back to you as soon as possible. Due to the disruption, response times may be longer during this period.

Please note that unfortunately we cannot accept buying, selling and other instructions about your account or your investments given to us by any other route – for instance, over email or through our social media channels (such as Twitter or our Facebook group). The security of your savings is vital and so we have to make sure that any instruction relating to your account is genuine.