Business Quality Awards 2026 Winners
The Business Quality Awards recognise the firms and individuals who work tirelessly to deliver better customer outcomes and celebrate those who truly make a difference.
Outstanding Performance
Everywhen
Best Claims Performance
First Mortgage
Best Customer Retention
Fairstone Group
Customer Excellence: Firms
Cavendish Online
Customer Excellence: Networks
HLPartnership
Customer Excellence: Service Providers
Omni Protect
Consumer Duty (Customer Outcomes/Data Precision)
L&C
Protection Written in Trust
The Mortgage Group (NI) MAB
Outstanding Customer Outcome (Small Firm)
Business Protection Solutions (UK) Ltd
Outstanding Customer Outcome (Medium Firm)
Waddle
Outstanding Customer Outcome (Large Firm)
Future Proof Limited
Outstanding Customer Outcome (Networks)
St James's Place
Special Recognition: Supporting Vulnerable Customers
LifeSearch
Special Recognition: Integrated Protection Journey
Embrace Financial Services
Special Recognition: Technological Advancements
Reassured Ltd
Special Recognition: Business Evolution
Stonebridge
Special Recognition: Raising Distribution Standards
Primis Mortgage Network / TMA
Special Recognition: Driving Change
Kelly Phillips
Omni Protect
Hero in the Middle
Aidan McMullan
Business Protection Solutions (UK) Ltd
Hero in the Middle
Romany Youell
Rosemount Financial Solutions (IFA) Ltd
Hero in the Middle
Naomi Jeffs
Waddle
Hero in the Middle
Lisa Kelly
LifeSearch
Hero in the Middle
Visham Jawahur
Rosemount Financial Solutions (IFA) Ltd
Best Supporting Account Manager
Russell Kennedy