Client medical appointment updates delivered to your inbox
Keeping track of your client's progress through underwriting can often mean logging into OLP Connect (OLPC) to check whether a medical appointment has been booked, changed or cancelled.
To make this easier, we've introduced medical appointment notifications, giving advisers and administrators timely updates about your clients' medical appointments directly to your inbox.
What are medical appointment notifications?
Medical appointment notifications are automated emails sent according to your OLPC contact preferences.
They provide key updates about your client's medical appointments directly to your inbox. Whether an appointment has been booked, rescheduled, cancelled or missed, you'll receive the information you need without needing to regularly log in and check for updates, helping you stay informed throughout the underwriting journey.
What updates will I receive?
You'll receive an email when:
- A medical appointment is booked
- A medical appointment is rescheduled
- A client does not attend their appointment, and a new appointment is being arranged
- A client cancels their appointment without rescheduling
Where relevant, appointment dates will be included within the notification.
How do I receive these notifications?
Medical appointment notifications are sent based on your OLPC contact preferences.
To receive these updates, ensure the 'Reviews' preference is selected within your OLPC contact settings. If you're unsure of your current preferences, we recommend checking your settings to make sure you don't miss important appointment updates.
Notifications will be sent with the subject line:
L&G Application (AN Ref) - Health Check: Appointment Update
If you're already set up to receive OLPC communications, keep an eye on your inbox for future appointment updates.