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1. Existing customers
2. Retirement Support
3. Redemption request
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Repay your lifetime mortgage in full

You can request a redemption statement by completing our online enquiry form

Ready to get started?

Head over to our repayments page first. It'll help you make sure a repayment's right for you.

Before starting there’s a few key things you’ll need to apply. It should take about 5 minutes if you have everything needed.

  • I have time to complete the form. 
  • I have a valid email address.
  • I have my original loan reference number (you can find it on your annual statement or Offer of Loan).
  • I have details of my initial loan or last drawdown (these are in the documents mentioned above). 
  • If I'm not the account holder, I have the authority to act on the account.
  • I have evidence of where the funds for repayment are coming from.
Step 1 of 2

Your details

Who's requesting this information? this field is required

Important: Legal & General must have received a headed letter confirming you have authority to act on the customers behalf. If we do not have authority then we will not be able to send you your illustration.

 

Do we already have authority to correspond with you on this account? this field is required

If you have not registered as an attorney for this lifetime mortgage you will need to do so before applying for a drawdown.

You can find more information on our Power of Attorney page.

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

  • A signed copy of the letter of Authority
  • 1 proof of photo identification.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

  • 1 proof of photo identification
  • A copy of the Grant of Probate / Representation or Letter of Administration.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

  • A headed letter confirming you are acting on behalf of the customer, including the customers name, property address and account number.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Power of Attorney details

These are your details we should already have on record.

 

Solicitor details

These are your details we should already have on record. 

 

Most convenient time to call this field is requiredNote: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Relative/Third party details

These are your details we should already have on record.

 

Most convenient time to call this field is requiredNote: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Executor/Administrator details

These are your details we should already have on record. 

Most convenient time to calll this field is requiredNote: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Account holder details

These are the account holder's details that are required, which we should already have on record.

 

The loan account details can be found on the Offer of Loan Document or Annual Statement.

Identification checks

In order to verify who you are, please select one of the following sets of questions to answer (A or B). You must be able to answer both questions within each section.

 

Please select either section A or B to complete this field is required

Identification checks

In order to verify who you are, please select one of the following sets of questions to answer (A or B). You must be able to answer both questions within each section.

 

Please select either section A or B to complete this field is required

Reason for the request

What is the reason for request? this field is required

If you're looking to repay a lifetime mortgage in full today please call us on 03330 048444 to speak to our customer services team. Monday to Friday, 8.30am to 5.30pm. We may record and monitor calls.

 

What is the reason for repayment? this field is required

If you're redeeming the loan within a three year period of one of the joint account holders moving in to long-term care, the compassionate repayment feature is available, which allows you to repay your lifetime mortgage with no Early Repayment Charge. If you're redeeming where the sole or both customers have moved into long-term care, you can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require you to complete a long-term care certificate. If you haven't sent this already, you can complete the long-term care form and send it to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

 

If you're redeeming the loan within a three year period of one of the joint account holders passing away, the compassionate repayment feature is available, which allows you to repay your lifetime mortgage with no Early Repayment Charge. If you're redeeming where the sole or both customers have passed away, you can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require a copy of the death certificate. Until we receive this, your illustration may still show an Early Repayment Charge. You can send this to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

 

If you’re looking to release more money you could use your Drawdown facility if you have one. If not, and the value of your home has increased sufficiently, you may be able to release more money through a Further Advance. Any further borrowing will be on the same product terms as your existing lifetime mortgage, but the interest rate may be different.

 

You may be able to transfer your lifetime mortgage to your new home – this is known as Porting. 

 

For example, if the property is no longer your main residence, if there is anyone other than the account holder/s living at the property, if you have financial or health difficulties or you have particular communication needs.

L&G follow a strict confidentiality code in relation to any health and medical information that is provided to us and this information is held securely and used solely to service and administer the loan so that we can ensure you receive the support you need.

Our privacy notice tells you how L&G collect and store your personal information.