How to make an Over 50s Life Insurance claim

We understand it can be distressing to make a claim. Our dedicated claims team are trained by the Samaritans and will be there to talk to your loved ones and take the pressure off during this difficult time.

We want to help with a stress-free claims process and rest assured that each claim will be treated individually and personally.

  1. We will need the following when we are notified of an Over 50s Life Insurance claim.

    • The policy number
    • The date of the policyholder's death and the claimants contact details
  2. To make a claim call us on: 0800 009 3506

    9am to 5.30pm Monday to Friday
    We may record and monitor calls.

    If calling from abroad, call: +44 1273 374 665
    Calls are charged at the prevailing international rate.

  3. To contact us by post, write to:
    Claims Department,
    Legal & General Assurance Society Limited,
    City Park,
    The Droveway,
    East Sussex,
    BN3 7PY.

    Or email us: over50s.claims@landg.com

  4. What happens next?

    We'll deal with the claim as quickly as we can, but sometimes we need to refer to third parties and this can cause a slight delay. But our staff will always be on hand to discuss the next steps and answer any questions in the meantime.

Useful links

  1. People to talk to

    CRUSE Bereavement Care - Somewhere to turn to when a loved one dies, T: 0844 477 9400, www.cruse.org.uk

    Samaritans - Contact Samaritans anytime for confidential support, www.samaritans.org

    Macmillan - Cancer support every step of the way. T: 0808 808 0000,  www.macmillan.org.uk

    British Heart Foundation - Further information about heart disease, www.bhf.org.uk

  2. Practical support when someone dies

    UK Government website - Public services all in one place, www.direct.gov.uk

    Macmillan Financial Support - T: 0808 808 0000, Benefits and other financial support, www.macmillan.org.uk/information-and-support/organising/benefits-and-financial-support/benefits-and-your-rights

    Age UK - T: 0800 169 6565, Working to improve later life for everyone, www.ageuk.org.uk

    Money Advice Service - Provides advice on money matters after death, www.moneyadviceservice.org.uk/en 

    Citizens Advice Bureau - Provides advice on rights and responsibilities, www.citizensadvice.org.uk