We understand it can be distressing when you need to make a claim. Our claims staff are trained by the Samaritans in communicating with bereaved family members.

We want to help you with a stress-free claims process and take that pressure off you during this time. Rest assured that each claim will be treated individually and personally.

To make a claim we'll need the following documents:

  • an original death certificate
  • date of death and contact details

To make a claim call us on:
0800 137 101
9am to 5.30pm Monday to Friday
We may record and monitor calls.

If calling from abroad, call:
+44 1273 374 665
Calls are charged at the prevailing international rate.

To contact us by post, write to:
Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
East Sussex

Or email us:

What happens next?
We'll deal with the claim as quickly as we can, but sometimes we need to refer to third parties and this can cause a slight delay. But our staff will always be on hand to discuss the next steps and answer any questions in the meantime.