SmartrRefer is a network of trusted partners who have gone through a rigorous due diligence process so that our club members can have confidence when referring cases to them, knowing their customers will be in good hands.
Our selected partners can help with particular needs in the Mortgage Market that you may not be qualified to advise on, or are unfamiliar with. And they will always work with you and your client confidentially and ethically.
The Mortgage Club recognises that there are a lot of options out there to refer your cases to, and we wanted to make this process as easy and as efficient as possible.
We have conducted a thorough review of the market, and the firms that have requested to work with us as a partner. As part of this we have ensured that their company policies on fee structure and approach to customer satisfaction, and outcomes, will provide the best experience for our club members and their customers.
We want to make sure that we continue to support you every step of the way, and that is why we have a SmartrRefer team of experts who will be on hand to answer any questions you may have.
We will continue to review our partners regularly and will conduct a quarterly net promotor score survey with our club members, to ensure our partners continue to up-hold their high standards of service. That is why it is important that you provide feed back on your experience.
In the rare circumstance that you may need to escalate an issue you are having with one of our partners, you can contact our SmartrRefer team, or your dedicated Relationship Manager, who will be happy to speak to the partner directly and work with them to try and get everything resolved for you.
To speak to a member of our SmartrRefer team, please contact 0800 0356430*, or you can email us on SmartrRefer@landg-mss.com
*Lines are open between 9am and 5.30pm. We may record and monitor calls.
You can find a list of all our SmartrRefer partners here.
This website is designed to give professional financial advisers information and tools that they can use to help control and develop their business and should not be relied upon by private investors or any other persons.