Video support hub

These new videos offer more insight into our lending criteria. Take the first step towards a smoother experience and discover useful tips to help you streamline your application.

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These new videos offer more insight into our lending criteria. Take the first step towards a smoother experience and discover useful tips to help you streamline your application.

Guide on how to improve the application to completion journey

This is a guide on how to make the application to completion journey as smooth as possible by removing unnecessary delays.

Estimating property values

The correct estimated property value is important in determining the loan to value. This video will help you to manage your customers expectations.

Guide to property construction

Properties can be constructed in many ways. This video will talk you through the types that are acceptable to us.

Property location - Close to commercial

The proximity to surrounding commercial properties may impact the future saleability and marketability of the property. This video will provide you with the important information you’ll need to know.

Making amendments to applications

This video will talk you how to make application amendments.

Help with the legal process

In this video we’ll provide you with an end to end summary of what is required as part of the legal process to ensure a good customer journey.

Drawdown Facility

This video emphasises the importance of adviser engagement in certain scenarios when a customer is taking a drawdown.

Variable Early Repayment Charges

This video will provide you with an overview of how we calculate Variable Early Repayment charges and when they apply.

A guide to Power of Attorney

Explore the circumstances when a Power of Attorney can be used for a Lifetime Mortgage.

Divorce and separation cases

Look at some of the divorce and separation scenarios when applying for a Lifetime Mortgage application, to help you make it a little less stressful for your customers.

Pricing on our Interest Roll Up and Optional Payment Lifetime Mortgages

Learn about our approach to pricing our Interest Roll up and Optional Payment Lifetime Mortgages and tips on how to source, generate illustrations and secure your rate.

Property condition considerations

This video will explain the impact that the condition of a property can have on our decision to lend.

Our Payment Term Lifetime Mortgage

In this video we'll run you through the key features of our Payment Term Lifetime Mortgage to help you understand how it could support more of your customers needs.

Broker Registration with Legal & General Home Finance

In this video we’ll explain how you can register with Legal and General Home Finance.

Property location Environmental Factors

Understand how a property’s location and environmental factors can affect our lending decision.

Guide to Annexes

In this video we will be looking at the things you need to consider when a property has an annexe.

A guide to properties at risk of flooding

In this video we will be looking at the things that are taken into consideration if a property is at risk of flooding.

All videos

How to sign your Offer of Loan online / 22 Nov 2024 / 01:43

A guide to properties at risk of flooding / 15 Nov 2024 / 01:15

Guide to Annexes / 15 Nov 2024 / 01:20

Divorce and separation cases / 15 Oct 2024 / 01:05

Property location Environmental Factors / 13 Oct 2024 / 01:16

Broker Registration with Legal & General Home Finance / 13 Oct 2024 / 02:24

Our Payment Term Lifetime Mortgage / 13 Oct 2024 / 01:51

Property condition considerations / 13 Oct 2024 / 01:10

Pricing on our Interest Roll Up and Optional Payment Lifetime Mortgages / 13 Oct 2024 / 02:48