OLPC support
Working with us is straightforward, here's how
Get more from our platform
Learn how to set up and manage your account, adjust settings, and navigate our online platform with ease. Find answers to FAQs, stay informed on regulatory changes, and get step-by-step guidance to make the most of our digital services.
OLPC - Your protection dashboard
An overview of our brand new Protection Dashboard, a simpler, more streamlined way for you to manage your customer applications.
How to use OLPC
Getting Started: Setting Up Your contact preferences
Quick overview of how to ensure your global contact preferences are set correctly to receive updates on your pipeline. / 01:24
Getting Started: Bespoke your contact preferences for an application
Quick overview of how to ensure your individual contact preferences are set correctly to receive updates on your pipeline. / 01:24
Getting Started: Your protection dashboard
An overview of our brand new Protection Dashboard, a simpler, more streamlined way for you to manage your customer applications. / 02:54
New Business: How to get a quote
Quick guide on how to get started on doing a quote on OLPC. / 02:24
New Business: Managing your application
An overview of how to manage your application on OLP Connect. / 03:38
New Business: How to requote an application
An overview on how to requote a client application in OLPC. /
New Business: How to enter a start date
A quick demo on how to enter a start date in OLPC. / 01:24
New Business: How to accept a decision
An overview of how to accept a decision if needed. / 01:24
New Business: How to start a policy
A quick overview of how to start a new policy on our system. / 01:24
New Business: Cancelling an application
An overview on how to cancel an application in OLP Connect, to ensure you keep your pipeline up to date / 02:27
New Business: How to access documents in OLPC
An overview of how to view and access documents within OLPC. / 01:24
New Business: Digital declaration of Health
An overview of how to utilise of digital process that empowers you to swiftly and effortlessly complete the Declaration of Health, ensuring your customer is on risk sooner. / 01:24
New Business: Hand off
An overview how to utilise the hand off, what you will see and your customer can expect to see when they go to complete the questions, then how you can complete the submission of the application. / 01:24
Existing Business: Existing Business Agent Hub - Further Improvements
An overview of the additional improvements added to our Existing Business Agent Hub including features to help you keep track of your clients’ policies, payment history, and claim status. / 01:24
Existing Business: Existing Agent Business Hub
An overview of the improvements added to our Existing Business Agent Hub giving you more information about each policy on screen. / 01:24
Existing Business: Updating Payment Details
In this demo we talk through in detail how to find your clients policy, update your clients payment details and manage outstanding premiums in arrears. / 03:56
Existing Business: Cancelling a Policy
An overview on our brand-new cancellation feature, allowing you to cancel on behalf of your customers with ease, as far as six months ahead. / 03:36
More from OLPC
Set your contact preferences
Our new business element empowers you with full control over what information you and your clients receive. From application updates and chasers to reviews, offer letters, and underwriting decisions, our platform ensures you stay informed and in charge every step of the way.
Manage your customer's payment
You can update customer payment information, adjust collection dates, and schedule arrears collection for a specific date directly within the Existing Business agent hub. With instant digital updates, you can manage customer expectations, view future payment dates and amounts, and ensure customers remain protected.
Setting up your individual preferences
Find out how to ensure your individual preferences are set correctly to receive updates on your pipline.
OLPC good practice guide
Protect your client's data, and your own by following these account security details.
Regulatory and service support
Stay up to date with the latest regulatory guidance and service improvements.
Find your dedicated team
Get in touch
Our dedicated sales and support team are here to help you with technical queries or support with your business.
Access our full range of resources
Insights and research
Our latest analysts and expert views to give you a deeper insight into market trends and products.
Webinars and CPD
Earn structured CPD with our CII-accredited webinars and workshops.
Tools and calculators
Access our Protection tools and calculators for your next client meeting.
Document library
Access our full library of documents, guides and forms to support your advice process.