Business Quality Awards 2025

See the winners from the 2025 Business Quality Awards

Celebrating the achievements of the protection industry with the BQAs.

On the day

2025 Agenda

11.00               Registration & Refreshments 

11:30               Welcome to the Business Quality Awards 2025 

11:35               Laura Mason, Chief Executive Officer, L&G Retail          

11:50               Modern Advice - Customers, Conversation and Culture, hosted by Vikki Jefferies, Market Development Director, L&G Retail

Debbie Kennedy – CEO, Lifesearch
John Scrivens – Head of Sales, Stonebridge
Sean Philip – Director of Conversion Journey Optimisation, L&G

12:20               James Shattock, Managing Director, UK Protection, L&G Retail

12:35               Lunch

14:30               Jon Culshaw, Impressionist, Comedian & Actor

15:00               Awards

15:40               Final words: Ali Crossley, Managing Director Distribution, L&G Retail

15:50               Drinks Reception

Speakers

Laura Mason headshot

Laura Mason

Chief Executive Officer L&G Retail

Laura Mason was appointed Chief Executive Officer, Retail on 2 December 2024. As well as heading up Retail, Laura sits on our Group Management Committee and chairs our Global Diversity and Inclusion Council.

James Shattock headshot

James Shattock

Managing Director L&G Retail

As our UK Protection MD, James oversees our Group and Retail Protection businesses. He helps both of them deliver customer-centric products, supported by technological innovation, operational strength and strong distribution relationships. James has a strong personal belief in the value that protection can bring to our customers and their families.

Ali Crossley

Ali Crossley

Managing Director, Distribution L&G Retail

Ali leads all its protection, annuity and home finance distribution activity, which includes intermediary, bank, affinity and aggregator channels. She also heads up its Mortgage Services business. 

Menu

Starter

  • Breaded Baron Bigod brie, tomato fondue, heritage tomato salad

 

Main

  • Sladesdown chicken breast, pea, asparagus, roasted shallot, peppercorn sauce
  • Parsnip, hay cream, pappardelle, buttered leeks (V)

 

Dessert

  • Rhubarb cheesecake, oat crumb, whisky ganache
table set up for dining

2025 Shortlist

Outstanding Performance Award

  • Cavendish Online
  • Chase de vere
  • FutureProof Ltd

Best Reinstatement Performance Award

  • Cavendish Online
  • Reassured Ltd
  • Usay Compare

Year on Year Performance Improvement

  • Brook Financial Services
  • Cooper Associates
  • The Mortgage Group (NI) Ltd / Money Matters (NI) Ltd

Customer Excellence: Firms

  • Cavendish Online
  • L&C
  • The Mortgage Shop (NI) Ltd

Customer Excellence: Networks

  • HLPartnership
  • Mortgage Advice Bureau
  • St James' Place

Customer Excellence: Service Providers

  • Auxilium Partnership
  • Paradigm
  • Sesame Bankhall Group

Consumer Duty (Customer Outcomes/Data Precision)

  • Cavdenish Online
  • L&C
  • Mojo Mortgages / Life's Great LTD

Protection Written in Trust

  • Dunham McCarthy Financial Services
  • First Mortgage (NE)
  • FutureProof Ltd

Special Recognition (Firms)

  • LifeSearch
  • The Mortgage Shop (NI) Ltd
  • Waddle Insurance

Special Recognition (Service Provider)

  • Auxilium Partnership
  • Paradigm
  • SimplyBiz

Special Recognition (Networks)

  • Mortgage Advice Bureau
  • Sesame Bankhall Group
  • Stonebridge Mortgage & Protection Network

Outstanding Customer Outcome (1-10 employees)

  • BatesWilcox Mortgage Solutions Ltd
  • Real Life Advice
  • Waddle Insurance

Outstanding Customer Outcome (11-50 employees)

  • The Mortgage Group (NI) Ltd / Money Matters (NI) Ltd
  • The Mortgage Shop (NI) Ltd
  • Your Protection People

Outstanding Customer Outcome (51+ employees)

  • Embrace Financial Services Limited
  • L&C
  • Threshold Financial Services Ltd

Outstanding Customer Outcome (Networks)

  • Mortgage Advice Bureau
  • Quilter Financial Planning
  • Stonebridge Mortgage & Protection Network

Hero in the Middle

  • Daniel Atmore L&C
  • James Watson MB Associates
  • Lee Fitzpatrick The Mortgage Group (NI) Ltd / Money Matters (NI) Ltd
  • Lisa Kelly LifeSearch
  • Mojee Odugbayi Eminent Fianncial Ltd
  • Mojo Mortgages / Lifes Great Ltd
  • Ollie Wait Clark UK (Candid Insurance Services Ltd)
  • Reassured Ltd
  • Simon Durose Embrace Financial Services Limited
  • Waddle Insurance

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