Business Quality Awards 2025
On the day
2025 Agenda
11.00 Registration & Refreshments
11:30 Welcome to the Business Quality Awards 2025
11:35 Laura Mason, Chief Executive Officer, L&G Retail
11:50 Modern Advice - Customers, Conversation and Culture, hosted by Vikki Jefferies, Market Development Director, L&G Retail
Debbie Kennedy – CEO, Lifesearch
John Scrivens – Head of Sales, Stonebridge
Sean Philip – Director of Conversion Journey Optimisation, L&G
12:20 James Shattock, Managing Director, UK Protection, L&G Retail
12:35 Lunch
14:30 Jon Culshaw, Impressionist, Comedian & Actor
15:00 Awards
15:40 Final words: Ali Crossley, Managing Director Distribution, L&G Retail
15:50 Drinks Reception
Speakers
Laura Mason
Chief Executive Officer L&G Retail
Laura Mason was appointed Chief Executive Officer, Retail on 2 December 2024. As well as heading up Retail, Laura sits on our Group Management Committee and chairs our Global Diversity and Inclusion Council.
James Shattock
Managing Director L&G Retail
As our UK Protection MD, James oversees our Group and Retail Protection businesses. He helps both of them deliver customer-centric products, supported by technological innovation, operational strength and strong distribution relationships. James has a strong personal belief in the value that protection can bring to our customers and their families.
Ali Crossley
Managing Director, Distribution L&G Retail
Ali leads all its protection, annuity and home finance distribution activity, which includes intermediary, bank, affinity and aggregator channels. She also heads up its Mortgage Services business.
Menu
Starter
- Breaded Baron Bigod brie, tomato fondue, heritage tomato salad
Main
- Sladesdown chicken breast, pea, asparagus, roasted shallot, peppercorn sauce
- Parsnip, hay cream, pappardelle, buttered leeks (V)
Dessert
- Rhubarb cheesecake, oat crumb, whisky ganache
