Contact our services team and meet your Account Manager.
Lifetime Mortgages
New business enquiries
preappenquiries@landghomefinance.com
Phone: 03330 048 444 Option 2, Option 2
Sales support
adviser.support@landghomefinance.com
Phone: 03330 048 444 Option 2, Option 2
Underwriting support
Phone: 03330 048 444 Option 2, Option 1
Email: underwriting@landghomefinance.com
Completions team
Phone: 03330 048 444 Option 2, Option 1
Email: completions@landghomefinance.com
Further advances
Phone: 03330 048 444 Option 2, Option 1
Email: furtheradvances@landghomefinance.com
Existing loan information
Request information on your client’s lifetime mortgage, use our form.
Customer services
Phone: 03330 048 444 Option 2, Option 1
Email: customerservices@landghomefinance.com
Our address: Legal & General Home Finance, PO BOX 17225, Solihull B91 9US
Retirement Interest Only Mortgage (RIO)
New business enquiries and sales support
Phone: 03330 048 444 Option 2, Option 2
Email: rioenquiries@landghomefinance.com
Underwriting support
Phone: 03330 048 444 Option 2, Option 1
Email: residentialmortgages@landghomefinance.com
Completions team
Phone: 03330 048 444 Option 2, Option 1
Email: residentialmortgages@landghomefinance.com
Customer services
Phone: 03330 048 444 Option 2, Option 1
Email: customerservices@landghomefinance.com
Our address: Legal & General Home Finance, PO BOX 17225, Solihull B91 9US
Call us Monday to Friday, between 8.30am to 5.30pm.
We may record and monitor calls. Call charges will vary.
If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.
Meet your dedicated Account Manager
Find out which member of the Intermediary Sales team looks after your region.
Intermediary Sales
Our team of Account Managers are based nationwide to support advisers in accessing on our full range of later life mortgage products.
Rob Miles
Head of Intermediary Sales
Rob Miles
Head of Intermediary Sales
Rob has been working at Legal & General for over 30 years. Rob started his career within Operations and moved to Distribution in 2002.
This combination of service and sales experience helps him truly understand what is important to advisers.
Rob has always operated within the IFA community and in June 2017 he was appointed to lead the IFA distribution channel within Legal & General Home Finance. This move has allowed him to take a relatively new proposition (later life mortgages) out to a well-established group of advisers.
Email: rob.miles@landg.com
Telephone: 07979 534637
Chris Nown
Key Account Manager - South
Chris Nown
Key Account Manager - South
Chris joined Legal & General Home Finance in 2018, having previously spent two years at Royal London promoting their trading platform Ascentric to financial advisers.
Before his time at Royal London, Chris worked for Legal & General for 20 years. During this time he worked in various customer facing roles, including line management and operations, as well as a Business Development Manager in our Pension and Investment business.
Chris is now responsible for helping advisers across the UK understand the value of our later life mortgages proposition.
Email: chris.nown@landghomefinance.com
Telephone: 07384 435699
Michelle Peskett
Key Account Manager - Central
Michelle Peskett
Key Account Manager - Central
Michelle joined Legal & General Home Finance as a Key Account Manager in March 2019. She is responsible for developing relationships in the intermediary sales channel and supporting advisers in the later life mortgages sector. Michelle helps advisers to understand the value of our later life mortgages proposition.
With over 20 years of experience in the financial services industry, Michelle has previously worked as a financial adviser providing financial advice to both mortgage and wealth clients.
Email: michelle.peskett@landghomefinance.com
Tel: 07469 406847
Sara Freer
Key Account Manager - North Midlands and East Anglia
Sara Freer
Key Account Manager - North Midlands and East Anglia
Sara joined the Distribution team as a Key Account Manager in July 2019. She has a wide understanding of the Legal & General Home Finance business, having previously worked within Operations as both a Customer Services and an Underwriting Manager.
She is now responsible for developing relationships in the intermediary sales channel, supporting advisers in the later life mortgages sector. Her knowledge of both sales and service means she has a great understanding of what is important to both our brokers and our customers.
Prior to Legal & General, Sara spent nine years at NFU Mutual within the Life side of the business, as well as spending some time as mortgage advisor.
Email: sara.freer@landghomefinance.com
Telephone: 07387 253922
Jaime Lilly
Key Account Manager - London
Jaime Lilly
Key Account Manager - London
Jaime joined Legal & General Home Finance as a Key Account Manager in 2020 having moved across from Legal & General Investment Management, where she spent two years as a Senior Investment Sales Manager.
With over 14 years experience in financial services Jaime has supported advisers with mortgages, pensions, investments and retirement solutions. She joined the intermediary channel to help advisers understand the later life lending sector and how this can play a key part in financial planning in retirement.
Email: jaime.lilly@landghomefinance.com
Telephone: 07385 389504
Dan Borrill
Key Account Manager - North
Dan Borrill
Key Account Manager - North
Dan joined Legal & General Home Finance in 2021. He is responsible for building and developing relationships with wealth and mortgage advisers, supporting them with all aspects of later life lending. Dan uses his financial advice expertise to understand the ever changing needs of both advisers and clients.
Prior to Legal & General, Dan spent a year launching adviser propositions at Aviva which included producing sales guidance, sales processes and compliance frameworks. Previous to this, as a qualified financial planner, Dan advised clients on a range of products, including investments, pensions, mortgages, protection and IHT.
Email: dan.borrill@landghomefinance.com
Telephone: 07384 798260
Tina Robinson
Telephone Account Manager - South and North
Tina Robinson
Telephone Account Manager - South and North
Tina is an experienced Account Manager, and has been with Legal & General Home Finance for seven years.
Tina is responsible for developing and maintaining relationships with independent financial advisers and firms that specialise in wealth management.
Email: tina.robinson@landghomefinance.com
Telephone: 0121 712 2722
Sally Richards
Telephone Account Manager - London and North Midlands
Sally Richards
Telephone Account Manager - London and North Midlands
Sally joined Legal & General Home Finance in 2019 as a Telephone Account Manager.
She is responsible for developing and maintaining relationships in the intermediary sales channel, supporting advisers in the later life mortgages sector.
She has over ten years’ experience in relationship management, having previously worked for Lex Autolease as a customer relationship manager and for Halifax as a banking adviser both within Lloyds Banking Group.
Email: sally.richards@landghomefinance.com
Telephone: 0121 712 3821
Chris Cassidy
Telephone Account Manager
Chris Cassidy
Telephone Account Manager
Chris has been working at Legal & General Home Finance since 2016.
With a wide breadth of experience across both the Sales Support and Customer Outcomes teams, he understands how to communicate with both customers and advisers.
Chris became a Telephone Account Manager in September 2019. He is responsible for developing and maintaining relationships with independent financial advisers who take an holistic approach to their clients retirement proposition.
Email: chris.cassidy@landghomefinance.com
Tel: 0121 712 2743
Specialist Broker Sales
Our specialist team use their wealth of experience to support firms who solely focus on later life mortgages.
John Coffey
Head of Specialist Broker Sales
John Coffey
Head of Specialist Broker Sales
John has worked for Legal & General for 13 years, moving to Legal & General Home Finance in 2015. He previously worked in the Equity Release world in the 90’s with Stalwart Assurance and Britannic Retirement Solutions.
John currently heads up our specialist channel, supporting the business of our largest distributors.
Email: john.coffey@landg.com
Telephone: 07894 259602
Jo Wilson
Key Account Manager
Jo Wilson
Key Account Manager
Jo has been in the equity release industry since 2003, helping to develop a lifetime mortgage business from scratch which was acquired by Legal & General in 2015 to become Legal & General Home Finance.
Jo enjoys her role as our Key Account Manager, working closely with our top accounts to help them grow their business through our range of later life mortgages. She also provides product training, when required.
Email: jo.wilson@landghomefinance.com
Telephone: 03330 048 444
Amanda Day
Key Account Manager
Amanda Day
Key Account Manager
Amanda joined Legal & General Home Finance in 2020, bringing with her over thirty years of experience in the financial services industry. She started her career in 1987 at NPI, a small pensions company. Once NPI expanded into equity release in 1995, Amanda quickly progressed from a telephone adviser, to a field adviser covering the Midlands all the way to the tip of Scotland.The company became known as In Retirement Services.
In 2005, Amanda joined Aegon as a telephone account manager, advising on their pensions and investments and eventually their guaranteed income products. Amanda returned to equity release in 2014 when she joined More2life. By 2016, Amanda was the organisation’s sole BDM covering the whole of the UK.
Amanda now plays a key part within our specialist channel, working closely with our top accounts to help them grow their business through our range of later life mortgages.
Amanda won “BDM of the Year” in both the Financial Reporter Awards and the Equity Release Awards in 2018.
Email: amanda.day@landghomefinance.com
Telephone: 03330 048 444
Anastasia Pantelli
Telephone Account Manager
Anastasia Pantelli
Telephone Account Manager
Anastasia joined Legal & General Home Finance in 2016, working in the Sales Support team, before becoming a Telephone Account Manager in 2017.
Email: anastasia.pantelli@landghomefinance.com
Telephone: 0121 712 2792
Claire Bennetts
Telephone Account Manager
Claire Bennetts
Telephone Account Manager
Claire has been at Legal & General Home Finance since 2018. In that time she has progressed from Sales Support into a Telephone Account Manager role.
She is responsible for developing and maintaining relationships in the Specialist Equity Release channel, supporting brokers in the later life mortgages sector.
Email: claire.bennetts@landghomefinance.com
Telephone: 0121 712 2731
Sales Support
Our Sales Support team can help with everyday queries, including registering for our application portal and providing the latest product information.
Jatinder Singh
Sales Support Manager
Jatinder Singh
Sales Support Manager
Jatinder has been working in Financial Services for over 16 years and joined Legal & General Home Finance in 2020.
Most recently he has worked in Management with Halifax Bank and Lloyds Banking Group. In these roles he covered Lending, Savings and Commercial banking.
Jatinder leads our Sales Support teams in Solihull.
Email: jatinder.singh@landghomefinance.com
Telephone: 03330 048 444
Business development
Our business development team works alongside the distribution team and are responsible for wider engagement through dedicated relationships with service providers, networks and professional bodies.
Dave Stratton
Distribution Director
Dave Stratton
Distribution Director
Dave has over 30 years’ experience in financial services and working with intermediary firms. Before joining Legal & General Home Finance in April 2020 he was Group Sales Director for Curtis Banks, a specialist pension provider, and prior to that held a number of senior distribution roles at AXA Wealth.
He is responsible for driving the distribution strategy through our intermediary channels, delivering against our ambition to grow the market and helping advisers to recognise the role of lifetime mortgages in meeting client needs.
Dave is chartered through the CII and a member of the Personal Finance Society, holding a Diploma and IMC.
Email: dave.stratton@landghomefinance.com
Telephone: 07385 347730
Nick Birdseye
Strategic Partner Development Director
Nick Birdseye
Strategic Partner Development Director
Nick joined Legal & General in 2012, he works with existing and new strategic partners to development retirement lending distribution and advice opportunities and to help those businesses broaden their customer propositions.
He has worked in both the adviser and provider sides of the industry since 1994 he has a deep understanding of both retirement mortgage and wealth management customers having led national advice distribution networks at both Legal & General and Aviva.
In addition to significant intermediary sector and direct to consumer experience, Nick has worked closely with bank and building society partners, securing Legal & General Home Finance's partnership deals with NatWest, Santander, Virgin Money, the Co-operative Bank and understands the challenges of meeting customer needs across all sectors.
Email: nick.birdseye@landg.com
Telephone: 07738 375182
Marie Catch
Head of Retirement Mortgage Market Development
Marie Catch
Head of Retirement Mortgage Market Development
Marie has 20 years’ experience within the financial services industry. She began in mortgage adviser training and development at the West Bromwich Building Society. She then moved to Legal & General, where she has worked across our insurance divisions and for the Mortgage Club for many years, working with specialist broker firms, lenders and regulatory bodies.
Marie now works in partnership with our strategic partners and mortgage club distributors to continuously improve the Legal & General Home Finance later life proposition for their adviser firms and members. Creating and collaborating with cross industry working groups in order to continuously explore solutions to future customer needs.
Marie won Mortgage Introducers "Elite Woman Award" in 2022 and also won “Woman in Later Life Lending” in Financial Reporter’s Women’s Recognition Award in 2019.
Email: marie.catch@landg.com
Telephone: 07738 696121
Darren Arulvasagam
Strategic Account Manager
Darren Arulvasagam
Strategic Account Manager
Darren has nearly 30 years’ public and private sector experience, having worked in banking, lending, property and business development. His career has seen him cover the entire product lifecycle from theory to execution and ultimately wind down.
A qualified accountant, project manager and chartered banker, his wealth of service, sales and proposition knowledge helps him recognise the importance of meeting client needs and the role lifetime mortgages can play in holistic financial planning.
Darren joined the Legal & General Home Finance team in 2021 and is a Strategic Account Manager. He is responsible for managing relationships with, and developing distribution from, our Strategic Partners with a particular focus on major networks.
Email: d.arul@landghomefinance.com
Telephone: 07384 901073