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  1. Retirement
  2. Contact us
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Contact us

During this challenging time, we want to reassure you that we’re here to support you and we remain open for business. To help support you, we've published a list of frequently asked questions.

Find out more Find out more
  • How to contact us
  • Meet our team
  • Aegon, Sun Life of Canada & Prudential clients
  • ReAssure clients
  • Pension Annuity and fixed term annuities

    Sales

    Contact your Account Manager on our 'Meet our team' section.

    Annuity quotes and portal support

    Telephone: 0345 071 0040

    Email: broker.annuityquotes@landg.com

    New business or track cases online via Track My Apps

    Telephone: 0345 070 2459

    Email: annuities.quotes@landg.com

    In payment

    Telephone: 0345 766 0813

    Email: paymentservices@landg.com

    Our address: Legal & General Retirement, PO Box 809, Cardiff, CF24 0YL

    Lifetime Care Plan

    To find out how to quote for our Lifetime Care Plan, visit our step by step guide.

    Medical data gathering

    For any questions regarding medical data gathering, you can contact Medicals Direct Group (MDG) on:

    Phone: 0800 061 2288
    Email: icp@medicalsdirectgroup.co.uk

    Call them, Monday to Friday, 8.30am – 5pm. MDG may record and monitor calls.

    New business

    Phone: 0345 070 2459
    Email: lcp@landg.com

    In payment

    Phone: 0345 766 0813
    Email: paymentservices@landg.com

    Our address: Legal & General Retirements, PO BOX 809, Cardiff, CF24 0Y

    Call us Monday to Friday, 9am - 5pm.

    Call charges will vary. We may record and monitor calls. 

    If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

    Pension Annuity and fixed term annuities

    Retirement income

    Our product offering includes lifetime annuities that reflect health and lifestyle conditions and fixed term products that are designed to generate an income for your client over a term.

    Retirement income Annuities portal access Track My Apps
    as - retirement - resources - images - FB - lcp case study

    Lifetime Care Plan

    Our immediate needs annuity

    Our Lifetime Care Plan, an immediate needs annuity, provides a guaranteed monthly payment for life to help pay for your clients’ care home fees.

    Lifetime Care Plan Care funding resources Care guidance resources
  • Broker Quotes Specialists

    Our Broker Quotes Specialists can help you with your quotes for our retirement income products.

    Simon Wiggins

    Senior Broker Quotes Specialist
    Call 0345 071 0040
    Email broker.annuityquotes@landg.com

    Mariska Jones

    Broker Quotes Specialist
    Call 0345 071 0040
    Email broker.annuityquotes@landg.com

    Jasmine Smith

    Broker Quotes Specialist
    Call 0345 071 0040
    Email broker.annuityquotes@landg.com

    Telephone Account Managers

    Our Telephone Account Managers can help with everyday queries to starting up with us, see our team below.

    as - retirement - resources - images - people - david price

    David Price

    Telephone Account Manager
    Call 02920 432080
    as - retirement - resources - images - people - david price

    David Price

    Telephone Account Manager

    David has over 10 years’ experience in account management and joined Retail Retirement in 2018.

    As a Telephone Account Manager, David is building strong relationships with his advisers to help them get the most from our range of retirement solutions.

    Email: david1.price@landg.com

    Telephone: 02920 432080

    as - retirement - resources - images - people - janine worthington

    Janine Worthington

    Telephone Account Manager
    Call 02920 432659
    as - retirement - resources - images - people - janine worthington

    Janine Worthington

    Telephone Account Manager

    Janine has worked in Retail Retirement at Legal & General for over 20 years. 

    During that time she’s seen many changes, including Simplification, RDR and most recently Pension Freedoms. 

    Janine believes passionately that flexible and tailored retirement plans can help meet the needs of those retiring today, with guaranteed income playing a key role.

    Email: janine.worthington3@landg.com

    Telephone: 02920 432659

    LinkedIn

    as - retirement - resources - images - people - kim jones

    Kim Jones

    Telephone Account Manager
    Call 02920 432230
    as - retirement - resources - images - people - kim jones

    Kim Jones

    Telephone Account Manager

    Kim has worked at Legal & General for 16 years, of which she has spent the past 10 years within Retail Retirement.   

    She joined the Telephone Account Manager team to help advisers understand more about our range of retirement solutions and support their clients on their retirement journey.

    Email: kimberley.jones@landg.com

    Telephone: 02920 432230

    as - retirement - resources - images - people - sarah gauci

    Sarah Gauci

    Telephone Account Manager
    Call 02920 432135
    as - retirement - resources - images - people - sarah gauci

    Sarah Gauci

    Telephone Account Manager

    Sarah has worked in the insurance industry for 18 years and has experience in life insurance, pensions and general insurance.

    Sarah offers a bespoke service to her panel of advisers with support and guidance. Sarah likes to understand what is important to her advisers and their clients and then explains how a layered approach may assist in their retirement journey.

    Email: sarah.gauci@landg.com

    Telephone: 02920 432135

    as - retirement - resources - images - people - kate mason

    Kate Mason

    Telephone Account Manager
    Call 02920 432662
    as - retirement - resources - images - people - kate mason

    Kate Mason

    Telephone Account Manager

    Kate has worked in Retail Retirement at Legal & General for 14 years. 

    During this time she has been involved with some major changes including simplification, RDR and pension freedoms. 

    In her role as a Telephone Account Manager, she helps support advisers and clients on their retirement journey.

    You can reach Kate Monday to Wednesday.

    Email: kate.mason@landg.com

    Telephone: 02920 432662

    as - retirement - resources - images - people - ben evans

    Ben Evans

    Telephone Account Manager
    Call 02920 355395
    as - retirement - resources - images - people - ben evans

    Ben Evans

    Telephone Account Manager

    Ben has worked for Legal & General Retail Retirement for the last three years.

    As a Telephone Account Manager he'll be working with advisers to demonstrate where our retirement income solutions can fit and how they can be used to suit a variety of client needs.

    Email: benjamin.evans@landg.com

    Telephone: 02920 355395

    LinkedIn

    as - retirement - resources - images - people - jenna ponting

    Jenna Ponting

    Distribution Sales Support
    Call 02920 355160
    as - retirement - resources - images - people - jenna ponting

    Jenna Ponting

    Distribution Sales Support

    Jenna has worked for Legal & General for 16 years. She previously worked in our endowments and pensions departments, before moving across to Retail Retirement in 2009.

    She provides sales support to our account managers, customers and distributors. She is the ‘go-to’ person if you require any help with adviser portals.

    Email: jenna.ponting@landg.com

    Telephone: 02920 355160

    as - retirement - resources - images - people - kieran campbell

    Kieran Campbell

    Telephone Sales Manager
    Call 07909 004408
    as - retirement - resources - images - people - kieran campbell

    Kieran Campbell

    Telephone Sales Manager

    Kieran has worked in the financial services industry for over 20 years. He has been with Legal & General since 2014. He moved to Retail Retirement in 2018, having previously worked for our insurance business. 

    Kieran leads our Telephone Account Manager team, based in Cardiff.

    Email: kieran.campbell@landg.com

    Telephone: 07909 004408   

    Key Account Managers

    Our Key Account Managers can help with everyday queries to starting up with us, see our team below.

    Jon Scannell

    Distribution Director
    Call 07392 121855

    Jon Scannell

    Distribution Director

    Jon joined Legal & General in 2018 to create, drive and deliver the intermediary strategy to maximise intermediary distribution in the Retirement Income business.

    He has a specific focus on building on Legal & General’s commitment to advisers in the Retirement Income sector. Prior to this, he spent 12 years as a Pension drawdown specialist at MetLife UK where he held various senior roles, the last of which was as Sales Director with responsibilities over their UK operation.

    Jon has worked for some of the world’s largest Financial Services organisations and has a wealth of Sales and Distribution experience spanning 25 years.

    Email: jon.scannell@landg.com

    Telephone: 07392 121855

    LinkedIn

    as - retirement - resources - images - people - basil anderson

    Basil Anderson

    Key Account Manager - South West
    Call 07393 753622
    as - retirement - resources - images - people - basil anderson

    Basil Anderson

    Key Account Manager - South West

    Basil joined Legal & General in September 2018 from ARAG plc, a legal expenses insurance specialist where he managed the company’s key insurer relationships.

    He previously worked for Allianz as a Partnership Development Manager creating new corporate partner relationships with banks, building societies, large retailers and vehicle manufacturers.

    Basil works with our key accounts in the South West of England, helping them to grow their business through our range of retirement solutions.

    Email: basil.anderson@landg.com

    Telephone: 07393 753622

    LinkedIn

    as - retirement - resources - images - people - ian ferguson

    Ian Ferguson

    Key Account Manager - Midlands
    Call 07384 901033
    as - retirement - resources - images - people - ian ferguson

    Ian Ferguson

    Key Account Manager - Midlands

    Ian started at Legal & General in March 2019 and joined us from LV= where he was responsible for distributing their pre and post retirement propositions including fixed term annuities (FTA) to a panel of advisers across the Midlands, including some of the major pension and annuity distributors.

    He previously worked at AIG promoting and distributing ‘Guaranteed Drawdown’ to intermediaries in the Midlands area. Ian has attained the Pensions Transfer qualification, AF7.

    Ian works with our key accounts in the Midlands, helping them to grow their business through our range of retirement solutions.

    Email: ian.ferguson1@landg.com

    Phone: 07384 901033

    LinkedIn

    as - retirement - resources - images - people - terry jordan

    Terry Jordan

    Key Account Manager - London & South East
    Call 07739 855520
    as - retirement - resources - images - people - terry jordan

    Terry Jordan

    Key Account Manager - London & South East

    Terry has worked for Legal & General since 2007 and moved to Retail Retirement in late 2013. 

    Before moving to Retail Retirement he worked in our Protection business helping advisers to get the most out of our online servicing system. 

    Terry works with our key accounts in the South East of England, helping them to grow their business through our range of retirement solutions.

    Email: terry.jordan2@landg.com

    Telephone: 07739 855520

    LinkedIn

    Tom Carroll

    Tom Carroll

    Key Account Manager - North
    Call 07385 411473
    Tom Carroll

    Tom Carroll

    Key Account Manager - North

    Tom started at Legal & General in January 2021 and joined us from Old Mutual, a specialist platform business where he was responsible for distributing their investment proposition to advisers.

    Tom previously worked at MetLife, with distribution responsibilities for their pre and post retirement propositions including unit linked guaranteed drawdown and fixed term annuities. 

    Tom works with our key accounts in the north of England, helping them to grow their business through our range of retirement solutions.

    Email: tom.carroll@landg.com

    Telephone: 07385 411473

    LinkedIn

    Strategic Partnerships

    Supports the distribution team and responsible for wider engagement through strategic partnerships with service providers, networks and professional bodies.

    Cecilia Furner

    Strategic Partnerships Director
    Call 07392 101814

    Cecilia Furner

    Strategic Partnerships Director

    Cecilia joined Legal & General in 2018 and heads up the Strategic Partnerships team. The team is responsible for developing successful strategic relationships within the intermediary market.

    Cecilia’s career stretches over 20 years in Financial services and she has filled Key Business development positions at various providers.

    She is a member of the Personal Finance Society and has a post graduate Diploma in Financial Planning.

    Email: cecilia.furner@landg.com

    Telephone: 07392 101814

    LinkedIn

    as - retirement - resources - images - people - andy powell

    Andy Powell

    Strategic Partnerships Manager
    Call 07384 798254
    as - retirement - resources - images - people - andy powell

    Andy Powell

    Strategic Partnerships Manager

    Andy started at Legal & General in August 2018 as a Key Account Manager, before moving to the role of Strategic Partnerships Manager in March 2020.  

    Andy works alongside our Strategic Partnerships Director, managing relationships with our Strategic Partners, and also has responsibility for our relationships with specialist annuity distributors.

    He has previously worked at Royal London & LV= with distribution responsibilities for their pre and post retirement propositions to panel of advisers across the Midlands and North West, including some of the major pension and annuity distributors. 

    Email: andrew.powell@landg.com

    Telephone: 07384 798254

    LinkedIn

  • Aegon, Sun Life of Canada & Prudential clients

    If your client has a GAR, GMP, GBA or any contract codes with specific benefits you would like to retain in the quotes please contact the below teams:  

    table
    Partner Telephone Email Address
    Aegon 0800 009 3867 

    retire@landg.com

    Legal & General Retirements,

    PO BOX 809,

    Cardiff,

    CF24 0YL

     
    Prudential 0800 048 3335 
    Sun Life of Canada 0800 316 3062 

    Call us Monday to Friday between 9.00am to 5.00pm.

    Call charges will vary. We may record and monitor calls. 

    If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

  • How to contact ReAssure

    If you are trying to contact us regarding your client’s SHP/PPP/PPSIPP/PP2000/GPP2000 or policy beginning with U/UP,  please note these plans have been transferred to ReAssure who can be contacted using the details below.

    Telephone: 0800 013 0484

    Email: advisersupport@reassure.co.uk

    Addresss: ReAssure, Windsor House, Telford, TF3 4NB

    Call them Monday to Friday between 8.30am to 5.30pm. They may record and monitor calls. Call charges will vary.

    Useful links

    ReAssure adviser website

    ReAssure literature library

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