Before we can release any information relating to an account, we need to be sure that you have the correct authority. If we don’t already have your authority details, please call our customer service team on 03330 048 444, Monday to Friday, between 8.30am to 5.30pm. We may record and monitor calls. Call charges will vary.

We will email you basic mortgage account information including a redemption statement, interest rates, product chosen, outstanding balance, ERC details and remaining drawdown facilities. On request we can also include information relating to Further Advances.

The redemption statement includes instructions on what to do next and is only valid for the day it is produced. If your client is looking to repay their lifetime mortgage in full today, they or their solicitor will need to call and speak to one of our customer services team.

When you’ve submitted the request, we’ll email the account information to you. This may take up to five working days. If we need further details, we’ll call you to discuss your request.

 

 

Thank you for submitting your client's details.

Next steps

Thank you for submitting your request, this is now with a member of our team who'll review and get back to you by email up to five working days.

There may be instances where our team need to speak to you before proceeding. If further information is required, a member of our team will be in touch within five working days on the number you have provided on your form.

If you've any questions, please call our customer service team on 03330 048 444 or alternatively email customerservices@landghomefinance.com.

All fields are mandatory unless marked as optional.

Do we already have authority to correspond with you on this account?

In order for us to correspond with you on this account we'll require a signed copy of the Letter of Authority (PDF size: 88KB)

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Your details

Please note: These are all of your details that are required that we should already have on record.

1st Line of address as stated on the application form.

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

Account holder details

These are the account holder's details that are required, which we should already have on record. If joint life, please enter one of the account holder's details.

Note: You can find your client's loan account details on their Offer of Loan document or Annual Statement.

Identification checks

We require you to answer a couple of questions on behalf of the customer to verify who they are. 

Please select either section A or B to complete
What is the reason for request?

If your client is looking to repay a lifetime mortgage in full today please call us on 03330 048444 to speak to our customer services team.

Monday to Friday, 8.30am to 5.30pm. We may record and monitor calls.

What is the reason for repayment?

Please note

If your client is redeeming the loan within a three year period of one of the joint account holders passing away, the compassionate repayment feature is available, which allows them to repay their lifetime mortgage with no Early Repayment Charge. If they're redeeming where the sole or both customers have passed away, they can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require a copy of the death certificate. Until we receive this, your illustration may still show an Early Repayment Charge. You can send this to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Please note

If your client is redeeming the loan within a three year period of one of the joint account holders moving in to long-term care, the compassionate repayment feature is available, which allows them to repay their lifetime mortgage with no Early Repayment Charge. If they're redeeming where the sole or both customers have moved into long-term care, they can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require you to complete a long-term care certificate. If you haven't sent this already, you can complete the long-term care form (PDF: 106KB) and send it to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Would you like information relating to your client taking a further advance (optional)

Examples for change of circumstances; * Health: for sight or hearing impairment, we could offer additional services such as Braille or large print etc; * Financial difficulties: we have 3rd party charities that could support them; *Personal: additional people moving into property or purchased another property so we can keep their records up to date.

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