Every client has a story

Being made redundant, it happens, it happens to so many people.

As I was getting to the stage and thinking, where do I turn?

Every month you're spending more of what little money you have got there.

One conversation can tell you a lot about someone, but it's never the whole story.

I'm Emily and I work for L&G and everyday I speak to the customers on the phone, hearing about their lives, what they're going through and what they're hoping for, but it's only a snapshot.

From my mental health point of view, it's made a huge impact, a huge impact.

It's just made me feel that I love my house again.

It's taken a weight off your mind, really, as to how are we going to afford to get this done.

In this series, I'll be meeting some of them in person to hear what matters to them and understand the role their advisor played along the way, because every client has a story.

You work all your life.

You've got to be happy.

Yeah.

You can't be unhappy.