If the pursuit of better outcomes is in the very DNA of your firm, show the industry what you’re made of and enter the Outstanding Customer Outcome category at the Business Quality Awards 2024.

We know that to win a BQA, better outcomes need to be the lifeblood of your business and the fabric of your being. Flawless experiences need to be the building blocks of your everyday. Your clients should be at the heart of it all. Do you have the makings of a winner?

2024 Business Quality Awards

Entries for The Business Quality Awards 2024 are now open. Find out more and submit your nomination today.

 

A showcase of performance, data and quality behaviour

The BQAs are a celebration of better client outcomes, showcasing the traits of firms that make it happen. For 12 years, they’ve helped hundreds of winning firms to grow their business and raise their quality standards.

All BQA nominees are shortlisted based on exceptional performances and statistics. There are 12 awards in total, and our Outstanding Customer Outcome award will recognise the firms that have delivered an excellent end-to-end customer experience.

Entries for Outstanding Customer Outcome close on Thursday 7 December 2023, and we won’t be offering any deadline extensions.

Highlights and winners

Our 2023 winners

See who was handed the winner’s trophy for exceptional business outcomes.

Awards categories

Outstanding Performance Award

Awarded to businesses who consistently achieve low ‘Cancel from outset’ and ‘Lapses’ rates.

Best Reinstatement Performance Award

Awarded to businesses with the best reinstatement rate using our electronic early warning system - ensuring their clients maintain life cover.

Best Customer Retention Performance Award

Awarded to businesses who’ve had a significant improvement in their retention performance (based on lower ‘cancel from outset’ and ‘lapses’ versus the same period last year).

Special Recognition

Awarded to a business or individual, nominated by their relationship manager, who has demonstrated exceptional business quality behaviours, activity, direction or performance.

Customer Excellence Award – (Firms) and (Networks)

Awarded to the best performing businesses (based on ‘not proceeding with’, ‘cancelled from outset’, ‘lapses’, ‘check your details’ and ‘non-disclosure’).

Protection Written in Trust

Awarded to the business with the highest percentage of their protection sales written into trust, over a 12-month period.

Data Precision

Awarded to businesses that get the most application details correct from the start (based on the lowest 'check your details' amends, ‘nondisclosure' rates and a low ‘complaint’ score).

Strategic Partner Quality Performance

Awarded to a strategic partner, nominated by their relationship manager, who has demonstrated exceptional business quality behaviours, activity, direction or performance

Best Supporting Account Manager

Awarded to a relationship manager who has demonstrated outstanding commitment to the Data Quality Programme.

Outstanding Customer Outcome Award (1-10 employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their clients in the last 12 months

Outstanding Customer Outcome Award (11-50 employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their clients in the last 12 months

Outstanding Customer Outcome Award (51+ employees)

Awarded to businesses who’ve created an exceptional end-to-end experience for their clients in the last 12 months

How to win a BQA

Get ahead of next years submissions and prepare with our guide on how you can win a BQA.

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