Claims payment record

Claims Payment Record

Our claims statistics are more than just numbers. They represent real people with real stories who we are able to support because of you.

£93.2 million

We paid £93.2 million more in 2019 than 2018

£731 million

We paid over £731 million in individual protection claims in 2019.

£2 million

On average thats £2m per day

15,433 families

We've helped over 15,433 customers.

2019 claims statistics by product

For more information on our claims statistics and how we go further for our customers, download our summary here.

2019 Claims Stats

The people behind the numbers

To find out more about the people who play an important role in our claims process, download our Claims magazine here.

2019 Claims Magazine (QGI0016439)

Claims by product

Life Claims

97% of claims paid out
The average age or our claimant is 67
Total number of people helped - 10,721 = £392.4m
Average Payout £36,608

Top 3 claim causes

Cancer – 37%
Heart related – 18%
Pneumonia/Bronchial – 5%

Income Protection

93% of claims paid out*
483 families supported
£1.13m total value paid in 2019

Top 3 claim causes

Musculoskeletal -33%
Cancer - 17%
Mental Health - 12%

*New claims admitted in 2019 and those already being paid before 1 January 2019 that continued to be paid in 2019

Critical Illness

92% of claims paid out
The average age of our claimants is 48
Total number of people helped 3,351 =£224m
Average customer payout £66,857

Top 3 claim causes

Cancer – 66%
Heart Related – 12%
Stroke – 6%

Children's Critical Illness

96% of claims paid out
The average of our claimant is 9
Total number of parents help - 140 = £2.1m
Average payout £15,182

Top 3 claim causes

1. Cancer – 63%

2. Child funeral benefit - 14%

3. Stroke & Blindness both - 2%

Claims Experience

We know that when your customers are making a claim, it's likely to be at a difficult point in their lives. This is why our dedicated UK claims handlers are trained for sensitivity.

Meet and hear real stories from real people.

The need for Protection meet Avril

Avril was diagnosed with APS in 2013 not long after she had taken out a policy with us. She successfully claimed on her FPIP policy, resulting in a payout.

The need for protection video

Meet Heidi video

The need for Protection Meet Heidi

Heidi’s remarkable story looks at her experience of not having cover. This feature will hopefully help advisers to talk openly and honestly to their customers on the reasons to consider critical illness cover.

The value of Advice Meet Liam

Liam was diagnosed with MS last year aged 29. He explains why he took the policy as well as the shock of being diagnosed with MS. Liam talks about the excellent customer service he received from L&G while making a claim.

Meet Liam video

Disclaimer

This website is designed to give professional financial advisers information and tools that they can use to help control and develop their business and should not be relied upon by private investors or any other persons.