Broker’s relationship helped family in time of need

A financial hero is someone who goes above and beyond without being asked. Ashley Edwards of Just Mortgages works with one such individual. 

“I’ve been working with Liam Coker for many years and he always goes the extra mile for his clients”, says Ashley. She recalls one day when Liam noticed a post on Facebook from one of his clients whose baby son had tragically been stillborn.

Adviser reaches out

Seeing the post, Liam immediately contacted his client to ask whether she was covered for this under the policy she’d taken out a few months ago.  Liam had included critical illness cover for her as she was pregnant.

Ashley continues, “The client had no idea her situation was covered, so was exceptionally grateful to Liam for some sort of financial comfort at a very difficult time for her family”

Empathy with his clients

Having just had twins himself, Liam is passionate about family protection. As Ashley says, “Liam’s empathy levels are very high and if it wasn’t for his passion for client relationships, Liam would probably not have spotted what had happened and been able to help her.” 

Explore our other hero stories

Going above the call of duty

When a family was going through a difficult time, Adviser Monica Bradley visited the client in hospital to remove the burden of getting the estate in order to ensure the family got the financial support they needed.

Hero goes the extra mile to protect family

After dozens of phone calls and emails to the insurers and doctors, Rob Gill of Intrinsic House Ltd got his client the  pay out they needed.

‘Trust me, I know the importance of cover’

Adviser Joe Childes knows only too well the value of protection. He witnessed his mother working two jobs to keep the roof over their heads after his father died. Discover how he uses this experience to bring to life the importance of protection for his clients.   

Are you our next Hero in the Middle?

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