How can we help you?
Change your details, bereavement support or to ask us a question using our secure My Account service, our teams are here to help you either on the phone, email, post or online forms.
Get in touch, we are waiting to help you.
What do you want to contact us about?
Existing customer enquiries
What product do you have?
Home Insurance
Home Insurance
Need help with your Home Insurance?
Find out more about the easiest way to contact us with SmartService our online form.
Essentials or Extra Customers
If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110
If you have a policy number starting with DUHHS please call: 0370 900 0201
Lines are open
8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 5pm Saturday
Closed Sundays
We're closed on Bank Holidays.
Gold and Silver Customers
Please call: 0370 060 0227
Lines are open 8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 5pm Saturday
Closed Sundays
We're closed on Bank Holidays.
Call charges will vary.
We may record and monitor calls.
Pet Insurance
Pet Insurance
Customer Services: 0370 060 0071
Lines are open:
9am to 6pm Monday to Friday
9am to 1pm Saturday
Closed Sunday
We're closed on Bank Holidays.
Call charges will vary. Calls may be monitored and recorded.
Landlord insurance
Landlord insurance
0370 900 5578
Lines are open
8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 5pm Saturday
Closed Sundays
We're closed on Bank Holidays.
Call charges will vary. We may record and monitor calls.
Lifestyle Insurance (Accident, sickness & unemployment)
Lifestyle Insurance
0370 900 3119
Lines are open 8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 5pm Saturday
Closed Sundays
We're closed on Bank Holidays.
Call charges will vary. We may record and monitor calls.
Family Legal Protection
Family Legal Protection
0370 050 0962
Open 24 hours.
Call charges will vary. Calls may be recorded and monitored.
Life Insurance
Please visit Life Cover Support
Make or discuss a claim
What do you need the claim for?
Home Insurance
Home Insurance
You can make a claim online or by phone, find out more about how to make a Home Insurance claim.
Pet Insurance
Pet Insurance
Find out more about how to make a Pet Insurance claim.
Landlord Insurance
Landlord Insurance
Find out more about how to make a Landlord Insurance claim.
Lifestyle Insurance
Lifestyle Insurance
We've put together this step-by-step process to guide you through the claims process. Find out more about how to make a Lifestyle Cover Insurance claim.
Family Legal Protection
Family Legal Protection
0370 050 0962
Open 24 hours
Call charges will vary. Calls may be recorded and monitored.
Make a renewal payment
What do you want to make a renewal payment for?
Home Insurance
Home Insurance
You can renew your policy online by credit/debit card, using our online payment portal
Or you can renew over the telephone using our automated payment line, by calling 0370 142 0004. Call charges will vary. Calls may be recorded.
The automated payment line is open 24hrs and you'll need your unique 9 digit reference number, your payment amount (this information can be found on your documents) and your postcode to make your payment.
If you pay by Direct Debit, we'll continue to collect your premium by this method, unless you tell us otherwise
If you wish to cancel your policy, please complete the relevant form using SmartService
Landlord Insurance
Landlord Insurance
0370 900 3110
Lines are open
8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 5pm Saturday
Closed Sundays
We're closed on Bank Holidays.
Call charges will vary. We may record and monitor calls.
Subject Access Request
Subject Access Request
E-mail us on: GI.SAR@landg.com
Under data protection law, Subject Access Requests can be submitted verbally or in writing (whether it is in an email, social media message or delivered mail.)
Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.
For any written communication, please send your correspondence to:
Legal & General
PO Box 6984
Birmingham
B5 4BR
My privacy rights under GDPR
My privacy rights under GDPR
Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.
For any written communication, please send your correspondence to:
Legal & General
PO Box 6984
Birmingham
B5 4BR
Telephone (General Enquiries)
Home Insurance
Essentials or Extra Customers
If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110
If you have a policy number starting with DUHHS please call: 0370 900 0201
Gold and Silver Customers
Please call: 0370 060 0227
Lines are open 9am to 6pm Monday to Friday.
Lifestyle Insurance: 0370 900 3119
Lines are open 9am to 6pm Monday to Friday.
Landlord Insurance: 0370 900 5578
Lines are open 9am to 6pm Monday to Friday
Pet Insurance existing customer enquiries: 0370 060 2729
Lines are open 9am to 6pm Monday to Friday
Family Legal Protection existing customer enquiries: 0370 050 0962
Open 24 hours
Travel insurance existing customer enquiries: 0370 060 0344
Lines are open 9am to 5pm Monday to Friday
Please note for all numbers:
We're closed on Bank Holidays
Call charges will vary.
Calls may be recorded and monitored.
Haven't found what you're looking for? See our contact us page for a full directory.
