Find the right help

Choose from the drop-down menus below to find full contact details and support information.

What do you want to contact us about?

Existing customer enquiries

What product do you have?

Home Insurance

Home Insurance

Need help with your Home Insurance?

Find out more about the easiest way to contact us with SmartService our online form.

Essentials or Extra Customers

If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110

If you have a policy number starting with DUHHS please call: 0370 900 0201

Lines are open

8am to 8pm Monday to Thursday

8am to 6pm Friday

Closed Saturdays and Sundays

We're closed on Bank Holidays. 

Gold and Silver Customers

Please call: 0370 060 0227

Lines are open 8am to 8pm Monday to Thursday

8am to 6pm Friday

Closed Saturdays and Sundays

We're closed on Bank Holidays.

Call charges will vary.

We may record and monitor calls.

Pet Insurance

Pet Insurance

Customer Services:  0370 060 0071

Lines are open:

9am to 5pm Monday to Friday

Closed Saturdays and Sundays

We're closed on Bank Holidays. 


Call charges will vary. Calls may be monitored and recorded.

Landlord insurance

Landlord insurance

0370 900 5578

Lines are open

9am to 5pm Monday to Friday

Closed Saturdays and Sundays

We're closed on Bank Holidays.

Call charges will vary. We may record and monitor calls.

Family Legal Protection

Family Legal Protection

0370 050 0962

Open 24 hours.

Call charges will vary. Calls may be recorded and monitored.

Life Insurance

Please visit Life Cover Support

Make or discuss a claim

What do you need the claim for?

Home Insurance

Home Insurance

You can make a claim online or by phone, find out more about how to make a Home Insurance claim.

Pet Insurance

Pet Insurance

Find out more about how to make a Pet Insurance claim.

Landlord Insurance

Landlord Insurance

Find out more about how to make a Landlord Insurance claim.

Family Legal Protection

Family Legal Protection

0370 050 0962

Open 24 hours

Call charges will vary. Calls may be recorded and monitored.

Subject Access Request

Subject Access Request

E-mail us on: GI.SAR@landg.com

Under data protection law, Subject Access Requests can be submitted verbally or in writing (whether it is in an email, social media message or delivered mail.)

Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

For any written communication, please send your correspondence to:

Legal & General
PO Box 6984
Birmingham
B5 4BR

My privacy rights under GDPR

My privacy rights under GDPR

Please be aware, when sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

For any written communication, please send your correspondence to:

Legal & General
PO Box 6984
Birmingham
B5 4BR

Telephone (General Enquiries)

Home Insurance

Essentials or Extra Customers

If you have a policy number starting with DUESS or DUXRA please call: 0370 900 3110

If you have a policy number starting with DUHHS please call: 0370 900 0201

Please note for all numbers:
Lines are open:
8am – 8pm Monday to Thursday
8am – 6pm on Friday
Closed Saturdays and Sundays
We're closed on Bank Holidays

Gold and Silver Customers

Please call: 0370 060 0227

Lines are open:
8am – 8pm Monday to Thursday
8am – 6pm on Friday
Closed Saturdays and Sundays
Were closed on Bank Holidays

Landlord Insurance: 0370 900 5578

Lines are open:
8am – 8pm Monday to Thursday
8am – 6pm on Friday
Closed Saturdays and Sundays
Were closed on Bank Holidays

Pet Insurance existing customer enquiries: 0370 060 2729

Lines are open:
9am to 6pm Monday to Friday 

Family Legal Protection existing customer enquiries: 0370 050 0962

Open 24 hours

Travel insurance existing customer enquiries: 0370 060 0344

Lines are open 9am to 5pm Monday to Friday

Please note for all numbers:

We're closed on Bank Holidays

Call charges will vary.

Calls may be recorded and monitored.

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  • View your policies
  • Update your details
  • Access policy documents
  • Get in touch securely
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