COVID-19 - Impact on your pension savings

In these difficult times, we’re doing what we can to look after our customers and our employees.

To keep our helplines available for our most vulnerable customers, please could we ask that you only call if you need help to access your pension benefits, have an urgent enquiry about an important life event including serious ill health or a bereavement or, you cannot use email.  As a result of the COVID-19 outbreak, our lines are extremely busy and you may experience longer waiting times than normal. Please bear with us and we’ll answer your call as soon as we can. If you’re following up on an earlier request, please note that this will have been passed to a member of our home-based team who will be progressing your request and will contact you if they need anything further.

Service updates and further information
We have set up a designated area for workplace pensions customers to provide information about COVID-19 (coronavirus) and any effects on your pensions and investments.

Watch out for scams

See how you can protect yourself from scams. Find out more

Fund impacts
It has become necessary to make some temporary adjustments to some of our funds in order to make sure that members investing in them are treated fairly. Read more…

Calculators and tools

Use our calculators and tools to find out what income you might need in retirement and what savings you may need to make.

Contact us

Manage Your Account to take control of your money now. If you can’t find the information you’re looking for online, get in touch.