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Help finding and arranging later life care

With so many options available, it can be difficult to understand exactly what's what with care. Our friendly care experts are here to help and answer any questions you have.

Arranging long-term care for a loved one, whether they are moving into a retirement home, retirement village or require in-home care, can be challenging and expensive. We're here to help you understand the costs involved and provide help and support.

  • Speak with our friendly care experts, at no cost.
  • Explore your care funding options and find out if you're eligible for state support.
  • If you would like us to help find suitable care services, challenge care or funding decisions or even negotiate care fees, you may wish to explore our charged-for services.

Whether you just need answers to a few pressing questions, or support finding a care home and understanding the costs, our Care Concierge service can help.

About our Care Concierge service

Making decisions about care

Setting up a Power of Attorney ensures your wishes are at the centre of any decisions made about your care.

Types of care

Whether you need a helping hand around the house or more specialist care, there are lots of support options available to help you stay in your own home.

Finding care

Knowing what care you need and how to find it isn’t always easy. We’ll show you how to find the right help when you need it.

Paying for care

Find out what financial support is available to help you pay for care, and what your options are if you need to cover the costs yourself.

Our care helpline

If you need information on finding or funding your care, our team of care experts are on hand to guide you through the later life care process. Your first telephone consultation is free and there’s no need to proceed with any further services afterwards. Call us on

Freephone 0800 086 8170 or email us*

Monday to Friday 9am – 5pm

We may monitor and record calls


*If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you because email is not a secure method of communication.